Communication Management

最新推荐文章于 2023-09-19 22:56:13 发布

原创最新推荐文章于 2023-09-19 22:56:13 发布 · 511 阅读

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#performance #output #tools #compilation #input #methods

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本文深入探讨了通讯管理的核心要素，包括需求分析、信息分布、绩效报告及问题解决过程。详细阐述了如何制定有效的沟通计划，利用不同沟通渠道确保信息准确传递，并通过反馈机制优化工作流程。此外，文章还强调了每个环节的关键步骤，如信息收集、呈现与汇报，以及如何在团队中高效解决冲突，以提升整体项目管理效率。

Communications Management
1. Communications Requirements Analysis
input:Enterprise Environmental Factors
Organizational Process Assets
Project Scope Statement
Project Management Plan
output:
Communication Plan(who should communicate with whom and how often)

2. Information Distribution
input:Communication Plan
Tools:
Communication skills
Formal Written
Informal Written
Formal Verbal
Informal Verbal

Effective Communication
Nonverbal communication
Paralingual communication(tone and pitch)
Feedback

Information gathering and retrieval systems
Information distribution methods
Lessons learned

Output:
Organizational Process Asset updates
Requested changes

3. Performance Reporting process
Input:
Work Performance Information
Deliverables
Performance Measurements
Forecasted Completion
Quality Control Measurements
Approved Changes Requests
Project Management Plan

Tools:
Information Presentation Tools
Performance Information Gathering and Compilation
Status Review Meetings
Time Reporting System
Cost Reporting System

Output:
Performance report
Forecasts
Lessons Learned
Changes

4. Manage Stakeholders(resolve issues)
every team member is also a stakeholder.

Input:
Communications Management Plan
Organizational Process Assets

Tools:
Communications Methods
Face-to-face communication
Holding kickoff meetings
Issue Logs

Output:
Resolved Issues
Approved Change Requests
Approved Corrective Actions
Organizational Process Asset Updates
Project Management Plan Updates