38、职场关键技能与专业术语全解析

职场关键技能与专业术语全解析

在当今职场，掌握多种关键技能以及理解相关专业术语至关重要。这些技能涵盖了电话沟通、商务信函与邮件撰写、报告制作以及演示软件使用等多个方面，专业术语则涉及电子、计算机等众多领域。以下将为你详细介绍这些内容。

电话沟通技能

电话是日常工作中常用的沟通工具，掌握良好的电话沟通技巧能提高工作效率。

对话匹配练习

以下是一些常见电话对话句子及对应的正确回复：
| 句子 | 回复 |
| — | — |
| 1. Good morning. HB Components. Can I help you? | - |
| 2. Hello, is that David? This is Richard here. | - |
| 3. I’d like to speak to Mrs Daniels, please. | a. Hold the line, please. I’ll put you through to her. |
| 4. Sorry, I can’t talk now. I’ll ring you back later. | - |
| 5. This is Alan Wright. Could I speak to Mr Baker, please? | f. Speaking. What can I do for you, Mr Wright? |
| 6. What’s wrong? Have you been cut off? | d. No, but I can’t get through. The line is always e