Arranging Monitoring Tree

In principle, the CCMS Alert Monitor is ready for use immediately after installation. However, its configuration should be optimized and adapted to suit your solution. You can also define and change monitoring objects and trees. Any changes made can also be transferred between systems.

Performance indicators can be subdivided into three groups:

->Availability and performance
The objective in monitoring these indicators is to ensure the availability and system performance of hardware and software components that participate in the SAP solution. In other words, an alert in this area indicates that a component is not working at all or is working very slowly. All components are included in the monitoring, regardless of whether or not they come from SAP.

->Performance of business transactions
The performance of SAP online transactions is monitored. The transaction-based monitoring of response times has the advantage that it is possible to react to performance problems flexibly and individually. This means, for example, that you can react to a transaction in the sales area with a higher priority than a transaction in accounts. In particular, you should monitor the transactions for which a service level agreement has been reached.

->Error situations
Errors in the regular operation are monitored here.

Availability and performance of SAP systems

By default, the Alert Monitor examines the SAP component in which it is started. However, you can examine several SAP components with a single control monitor. To do this, identity an SAP component in your central system for monitoring. The central system should have the most up-to-date version of SAP Basis possible so that you always have access to the latest monitoring tools. Depending on the size of your installation, you may need to use a dedicated SAP system for this. If you use SAP Solution Manager, assign it and the central CCMS monitoring to one system. Make the other SAP components known to the Alert Monitor. You will find a more detailed description of how to link an SAP system to the Alert Monitor in SAP Help.

Computers without SAP software

With the CCMS Alert Monitor, you can check the availability and performance of any computer in your system landscape- not only those running SAP systems. To do this, you need to install what is known as a monitoring agent on the computers you want to monitor.

SAP Basis

You can also monitor SAP components that are not based on an ABAP instance, using SAP monitoring agents, and include them in the central monitor. The procedures are described in detail in SAP Notes (for example, SAP Note 498179 for the Java instance).

External software components

The open structure of the CCMS monitoring architecture means that you can stipulate your own data supplier for the Ale rt Monitor and monitor software components that do not come from SAP.

Performance specific transactions

You can track the response times of certain clients or SAP transactions with the Ale rt Monitor. This is of particular importance for transactions you have included in the service-level agreement. For this purpose, the Alert Monitor contains the TRANSACTION-SPECIFIC DIALOG MONITOR in the SAP CCMS MONITORS FOR OPTIONAL COMPONENTS collection. further information is available at SAP Help.

Error situations

The most important error situations you should constantly check for in all SAP components are the following:

~ Interrupted updates
~ Interrupted background processes
~ Interrupted interface processes (transactional RFC, queued RFC, !Doc). Important alerts for interrupted interface processes are located in the monitoring branch TRANSACTIONAL RFC.