应聘DELL的技术支持工程师

全是英文，后悔啊，当年不好好学习英文，到现在四级还挂在那
感觉Dell的试题没什么技术性

这里是他们的试题

I.???????? Choose one question from the following and write down the steps of trouble shooting in English (4-5 steps )

1.?????? Customer report his computer cannot start after sudden power lost. How will you trouble shoot and find out the cause of the failure.

2.?????? One computer was used normally last day, but today the user cannot connect to internet via dial-up networking.

3.?????? Customer complain that the system send out great noise. What’s the detail action to identify the faulty part?

4.?????? My computer was suddenly disconnected from LAN, how to trouble shoot?

5.?????? My computer was hung. After reboot, only one cursor blinking on the upper-left corner. How to fix this problem.

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II.? Reading and translate:

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Passage 1.

Customer called in and reported the battery weren’t charging, System LED indicator was in yellow.

1.?????? Suggested customer remove the battery from the battery bay by sliding the latch at the bottom of Notebook. Checked the battery power level by pressing the check button on the battery. It indicated no power.

2.?????? Suggested customer remove the CD ROM off the Media bay, then plug the Battery to the media bay, it was still same result.

3.?????? Suggested customer try with other battery, in the battery bay and media bay, it was ok. Battery could be charged.?

4.?????? Requested customer provide the DSN number from the fail battery. CN-05H980-69502-21U-01GB.

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Passage 2.

将安装光盘放入光驱后重新启动计算机，在屏幕显示“DELL"时，按F8键，然后在随后出现的界面中选择CD/DVD-ROM 这一项，回车。当屏幕提示“按任意键，从光驱启动”后，敲任意键。系统将从光驱引导启动，进入WINDOW XP 的安装界面。