gui41021的专栏

■Knowledge 打开Service Setup→Knowledge，启用 ■启用topic话题 切换到classic→Setup→topic setting 找到knowledge，启用topic并选择需要展示的字段 ■新建Knowledge 切换回lightning,打开Knowledge标签，点击新建，填写名字后会自动生成url 在最下方的设定处，勾选customer可见，这样可以把...

■Omni-Channel Settings Service控制台下，找到Omni-Channel→Omni-Channel Settings 把Enable Omni-Channel设定为On ■Routing Configurations 新建Routing Configurations，命名为Web_Support， 设定Routing Priority→1 Routing Model→...

新建Case时，在Lightning中Status里默认是没有Closed选项的，所以Case无法关闭，可以通过以下方式解决： 在设置里找到 Support Settings→Show Closed Statuses in Case Status Field 勾选后选项里出现Closed https://success.salesforce.com/ideaView?id=08...

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