Salesforce启用在线客服步骤

■Omni-Channel Settings
Service控制台下，找到Omni-Channel→Omni-Channel Settings
把Enable Omni-Channel设定为On

■Routing Configurations
新建Routing Configurations，命名为Web_Support，
设定Routing Priority→1 
Routing Model→Most Avaliable
Units of Capacity→5

■Queues
新建一个Queue(Users→Queue)，命名为Web_Support，
设定Routing Configuration为上一步建立的Web_Support
Supported Objects中选中Chat Transcript
在Queue Members添加客服人员的用户名

■Deployments
新建Chat Deployments，命名为live_agent_setup_flow
Chat Window Title:在线客服

■Chat Buttons & Invitations
新建Chat Buttons & Invitations，
设定Type：Chat Button
Name:Chat Agents
Developer Name:Chat_Agents
Routing Type:Omni-Channel Queues
Queue:Web Support

■Presence Configurations
新建Presence Configurations，命名为Chat Agents
Capacity:20
选择客服的Profiles

■Presence Statuses
新建客服在线状态
①Online：ServicePresenceStatus_Online
Status Options：Online
Service Channels:Char