Dialogue 1
A: Hello. Is
this the right place to open up an account?
B: Yes it is. What can I do for you?
A: I just moved here and I need to start a bank account.
B: Well, you've come to the right place. Will this be a checking or
savings account?
A: I think I could use both. What are the monthly charges?
B: A savings account is free.
A: That is not too bad. Is there a minimum amount required to
open?
B: You need $100 dollars to open up a checking account.
A: That is fine. Do you have internet banking?
B: Yes, we do. I can give you a brochure with that
information.
A: Good . That would be useful.
B: Are there any other questions you have?
A: No. Everything sounds fine.
B: Then just fill out these forms and we can start your
account.
A: I'll take a seat over here. I'll be done in a few minutes.
B: Take your time. Just let me know when you've done。
Dialogue 2:
A: I have a
problem with my account.
B: I hope I can be of help to you.
A: My balance is supposed to be $145, but I can’t get any
money.
B: I don’t think I understand.
A: whenever I try to use the ATM machine I’m told that I have
insufficient
funds.
B: Let me see what your balance is on our computer. It’s negative
balance.
A: How is that possible?
B: It seems that you wrote a check without money in the bank. The
check was for $34.23.
A: Yes, that was for two CDs last week.
B: Then the bank charged you a $20 fee for overdrawing your
account.
A: Oh, that’s awful. I have no money.
B: Have you written any other checks more recently?
A: Yes. I’ve written two more this week.
B: Those will cause additional penalties when they come
in. /'p?n!t?/
A: What can I do? I don’t want to lose any more money.
B: Perhaps you can talk to our manager.
A: Yes. Please get your manager.
B: Wait here just one second, Sir.
Dialogue 3:
A: Do you
recognize this bank, Kevin?
B: Not really. This is just an ordinary
bank.
A: No, something looks very familiar about this
bank.
B: I always bank here. I don’t know what you’re talking
about.
A: I remember. This is the bank that was robbed last month. I saw
it on the news.
B: Are you sure? Actually. It was closed for two days last month. I
guess that was the reason.
A: Two guys came in here with masks and pistols. They got most of
the cash from the
vault.
B: I wonder why they picked this bank.
A: It’s because it’s so close to the highway. It was easy for them
to escape.
B: That sounds pretty exciting.
A: It’s pretty stupid too. I’ve read that robbing banks is a stupid
crime to commit.
B: They got a lot of money. That may be bad, but why it is
stupid?
A: It’s pretty easy to catch bank robbers. Most of the money can be
traced.
Banks have cameras that record the crime.
B: I see what you mean. I’m glad I’m a chef, and not a bank
robber.
Dialogue 4:
A: Hi. How
are you doing?
B: I’m doing fine. Is there something I can help you with
today?
A: Yes. I don’t think my ATM card works anymore.
B: Do you have it with you?
A: Yes. Here it is.
B: Oh, look at this. The magnetic stripe is pretty
worn.
A: Really? I guess I need to get a new one.
B: That’s no problem. Just fill out this little form.
A: How much does a new ATM card cost?
B: It’s just five dollars.
A: And when will I get it?
B: You should get your new card in the mail in about a week.
A: Will I have to change my ATM password?
B: No. That would only be necessary if your ATM card was
lost.
A: Okay. Here’s the form. Is that all?
B: Yes. The $5 will be charged to your account. Have a nice
day.
Dialogue 5:
A: Is there
something I can help you with. Sir?
B: I just want to close out my account.
A: We can do that for you. Is there a problem with our
service?
B: Actually. Yes, there is. I’m tired of doing business with this
bank.
A: I’m sorry to hear that. Could you say what the problem has
been?
B: A lot of things. For example, more than once this bank’s
computer has made a mistake with my account.
When I tried to clear up the problem your employees have always
blamed me, not the computer.
我受够了。
A: Oh, I don’t like to hear that.
B: I’m sorry. I’ve made up my mind. I don’t want to talk about
it.
A: I see. Our records show that you have a current balance of
$560.43.
B: I’d just like a check for that amount, please.
A: We recommend that you leave some funds in your account for a few
weeks until you’ve completely switched to a new bank.
B: That won’t be necessary. I’d like the full amount now,
please.
B: As you wish. Just sign here. Thank you very much.
A: Is that it?
B: Yes, sir. Here is your check. I’m sorry to see you go. Have a
nice day.
A: Thank you. Good bye.