How install orts2(怎样安装orts2 on linux )

Introduce orts2

     OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.Note

Orts2 is implemented by Germany in Perl.

 

pre-tasks

OTRS Requirements

Apache2 Web server

Mysql or Postgresql Database

Perl 5.8,Perl Modules

 

 

1:Install apache2

apt-get apache2 apache2-utils

 

其中apache2-utils提供了我们在配置维护过程中非常有用的一些工具

安装完成后，可以使用下面的命令启动Apache 服务:

 

 tony@tonybox:~$ sudo /etc/init.d/apache2 start


 

停止Apache服务则是:

 

  tony@tonybox:~$ sudo /etc/init.d/apache2 stop


 

也可以只接用 kill 命令强制杀死apache2进

 

tony@tonybox:~$ sudo killall apache2


 

如有需要, 可以通过rcconf来控制是否在系统启动是加载Apache 服务

启动完成后打开浏览器, 使用URL http://localhost/ 来访问已经启动的Apache服务器,

服务器将会将会跳转到 http://localhost/apache2-default/, 向浏览器返回一个Apache

安装成功的页面.

注: 这取决于/etc/apache2/sites-available/default 配置文件中, 是否取消了

        RedirectMatch ^/$ /apache2-default/ 

行的注释

2: Install mysql

apt-get install mysql-server

 

如何创建mysqld数据库的管理用户？

数据库安装好后，我们应该为mysql数据库创建一个管理帐号。要把root用户设置为管理员，我们应该运行下面的命令；

[root@linuxsir01 root]# mysqladmin -u root password "123456"
[root@linuxsir01 root]#

通过上面的命令，我们可以知道，mysql数据库的管理员是root，密码是123456。

2]如何进入mysql数据库？以mysql数据库管理员root，密码为123456为例；

[root@linuxsir01 root]#mysql -u root -p

 

Enter password:123456

输出上面的命令后，出现的是如下的提示；

Welcome to the MySQL monitor. Commands end with ; or /g.
Your MySQL connection id is 6 to server version: 3.23.58

Type 'help;' or '/h' for help. Type '/c' to clear the buffer.

mysql>

注意：操作这些命令的时候，应该把mysqld服务器打开。这些新手兄弟早就知道了吧：

3:Install OTRS in debian

    apt-get install otrs     or    apt-get install otrs2.

This will start the installation process and if you want to configure database using dbconfig-common

 you need to select yes in the following screen and press enter in this example i am configuring using dbconfig-common.

 

This will complete the installation.

Now you need to access otrs using the following URL

 

http://your server ip/otrs/index.pl for admin access

 

Now you need to use the following username and password to login

Username :- root@localhost

Password :- root

 

If you want to give customer interface use the following url

 

http://your server ip/otrs/customer.pl

 

Now if you want to know how to use otrs you need to check otrs documentation

Possible Error and Solution

When you try to access http://your server ip/otrs/index.pl to login you can see the following error

Problem

no connection to syslog available - /dev/log is not a socket at /usr/share/otrs//Kernel/System/Log/SysLog.pm line 64

Solution

Edit the /usr/share/otrs/Kernel/Config/Defaults.pm file and un comment the following lines

$Self->{’LogModule’} = ‘Kernel::System::Log::File’;
$Self->{’LogModule::SysLog::Facility’} = ‘user’;
$Self->{’LogModule::LogFile::Date’} = 0;

Restart your apache web server using the folloing command

 

#/etc/init.d/apache2 restart

 

Referen site

http://www.debianadmin.com/how-to-install-otrs-open-source-ticket-request-system-in-debian.html

 

http://hi.baidu.com/cnlen/blog/item/4437bf3e2635f2fe828b1390.html

 

http://man.ddvip.com/linux/debian/apache2/debian-apache2-4.html#ss4.1

 

www.orts.org