HR绩效考核

最新推荐文章于 2025-06-05 14:34:58 发布

原创最新推荐文章于 2025-06-05 14:34:58 发布 · 638 阅读

0 ·

CC 4.0 BY-SA版权

文章标签：

#equals #output #system

本文详细解读了时间效率、工作产出、生产力等关键指标在信息技术领域的计算方法及实际应用，通过具体案例展示了如何利用这些指标进行工作效率评估与优化。

time earn = task uints*length/60;
work output = task units*length;
prod = workoutput/(time work-np time);
eff=(time work-np time)/time work;
staff = np time2/time work;

troughtput = kv comp*60/time work.

task Uints means sum of core task units (taskType equals 1)
time work means sum of work time(taskType equals 2)(roster+Borrow+Overtime+Flexitime-Sick Leave-Annual Leave-Unpaid Leave-Special Leave-Loan)
np time means sum of non-production tasks(taskType equals 3)
np time2 means sum of a sub non-production tasks (Meetings+Training+Coaching+One on One Meeting)

when calc the upper data,you can construct the follow variable.
time earn = task uints*length/60;
work output = task units*length;
prod = workoutput/(time work-np time);
eff=(time work-np time)/time work;
staff = np time2/time work;
troughtput = kv comp*60/time work.
sht =workOutput/kv completed
paid fte=time work/2250

Name	Mon	Tue	Wed	Thu	Fri	Sat	Sun	Week
Key Volume Completed	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP Review	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP SAHS	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Key Volume IN	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP Review	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP SAHS	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Key Volume Backlog	50.00	50.00	50.00	50.00	50.00	50.00	50.00	50.00
AP Review	20.00	20.00	20.00	20.00	20.00	20.00	20.00	20.00
AP SAHS	30.00	30.00	30.00	30.00	30.00	30.00	30.00	30.00
Time Earned	2.1	1.7	1.5	2.2	1.9	1.1	0.9	11.4
Phone Call	9.00	8.00	7.00	12.00	10.00	8.00	9.00	63.00
Invoice Processed	10.00	9.00	8.00	11.00	10.00	8.00	8.00	64.00
Invoice Cancellations	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Chq register	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP Vendor Creation/Maintenance	8.00	7.00	6.00	8.00	7.00	3.00	2.00	41.00
AP Phone Call	7.00	3.00	2.00	5.00	4.00	2.00	0.00	23.00
AP SAHS Pharmacy Uploads TIME TASK (in mins)	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Collector	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Core Task Backlog	8.00	8.00	8.00	6.00	7.00	9.00	3.00	3.00
Chq register	5.00	6.00	3.00	2.00	5.00	6.00	2.00	2.00
Collector	3.00	2.00	5.00	4.00	2.00	3.00	1.00	1.00
Non Production Time	2.5	4.0	3.0	2.0	3.0	0.0	0.0	14.5
One on One Meeting	1.5	1.0	1.0	0.0	0.0	0.0	0.0	3.5
System Outage	1.0	1.0	0.0	2.0	2.0	0.0	0.0	6.0
Coaching	0.0	2.0	2.0	0.0	1.0	0.0	0.0	5.0
Roster	16.0	16.0	16.0	16.0	16.0	16.0	9.0	105.0
Overtime	0.0	1.0	3.0	8.0	1.0	2.0	0.0	15.0
Flexitime	2.0	3.0	1.0	2.0	5.0	4.0	1.0	18.0
Total Time Worked	18.0	20.0	20.0	26.0	22.0	22.0	10.0	138.0
Productivity	13.66%	10.68%	8.53%	9.13%	9.91%	5.00%	9.17%	9.20%
AP Review	10.00%	8.93%	6.11%	5.83%	10.71%	6.00%	8.13%	7.54%
AP SAHS	16.67%	12.04%	11.25%	14.63%	9.44%	4.17%	13.33%	10.94%
Efficiency	86.11%	80.00%	85.00%	92.31%	86.36%	100.00%	100.00%	89.49%
AP Review	87.50%	77.78%	81.82%	93.75%	77.78%	100.00%	100.00%	88.73%
AP SAHS	85.00%	81.82%	88.89%	90.00%	92.31%	100.00%	100.00%	90.30%
Staff Care Ratio	8.33%	15.00%	15.00%	0.00%	4.55%	0.00%	0.00%	6.16%
AP Review	0.00%	22.22%	18.18%	0.00%	11.11%	0.00%	0.00%	7.04%
AP SAHS	15.00%	9.09%	11.11%	0.00%	0.00%	0.00%	0.00%	5.22%
Standard Handle Time	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP Review	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP SAHS	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Throughput	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP Review	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
AP SAHS	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00
Paid FTE	2.40	2.67	2.67	3.47	2.93	2.93	1.33	3.68
AP Review	1.07	1.20	1.47	2.13	1.20	1.33	1.07	1.89
AP SAHS	1.33	1.47	1.20	1.33	1.73	1.60	0.27	1.79