<?
php
/**
* 鸿宇多用户商城 在线客服聊天系统-前台
*
============================================================================
* 版权所有 2015-2018 鸿宇多用户商城科技有限公司，并保留所有权利。
* 网站地址: http://bbs.h
ongyuvip.com；
* ----------------------------------------------------------------------------
* 仅供学习交流使用，如需商用请购买正版版权。鸿宇不承担任何法律责任。
* 踏踏实实做事，堂堂正正做人。
*
============================================================================
* $Author: 鸿宇多用户商城 $
* $Id: category.
php 17217 2015-02-10 06:29:08Z 鸿宇多用户商城 $
*/
define('IN_ECS', true);
require ('includes/init.
php');
require ('includes/lib_chat.
php');
/* 载入语言文件 */
require_
once (ROOT_PATH . 'languages/' . $_CFG['lang'] . '/user.
php');
$acti
on = isset($_REQUEST['act']) ? trim($_REQUEST['act']) : 'chat';
/* 检查用户是否已登录 */
if(empty($_
SESSION['user_id']) && $acti
on !
= 'act_login' && $acti
on !
= 'check_login')
{
// $captcha
= intval($_CFG['captcha']);
// if(($captcha & CAPTCHA_LOGIN) && (! ($captcha & CAPTCHA_LOGIN_FAIL) || (($captcha & CAPTCHA_LOGIN_FAIL) && $_
SESSION['login_fail'] > 2)) && gd_versi
on() > 0)
// {
// $
GLOBALS['smarty']->assign('enabled_captcha', 1);
// $
GLOBALS['smarty']->assign('rand', mt_rand());
// }
// 如果未登录跳转到登录页面
/**
$smarty->assign('lang', $_LANG);
$smarty->assign('back_act', '');
$smarty->assign('acti
on', 'login');
$smarty->display('chat_passport.dwt');
**/
show_message('您还未登录系统，请先登录！', array('登录', '返回上一页'), array('user.
php?act
=login', 'index.
php'), 'info');
return;
}
//路由
$functi
on_name
= 'acti
on_' . $acti
on;
if(functi
on_exists($functi
on_name))
{
call_user_func($functi
on_name);
}
else
{
exit('函数' . $functi
on_name . '不存在');
}
/**
* 检查用户是否登录
*/
functi
on acti
on_check_login()
{
$is_login
= empty($_
SESSION['user_id']) ? 'false' : 'true';
exit($is_login);
}
/**
* 处理会员登录
*/
functi
on acti
on_act_login ()
{
$user_id
= $_
SESSION['user_id'];
$smarty
= get_smarty();
$ecs
= get_ecs();
$db
= get_database();
/* 处理会员的登录 */
$username
= isset($_POST['username']) ? trim($_POST['username']) : '';
$password
= isset($_POST['password']) ? trim($_POST['password']) : '';
$back_act
= isset($_POST['back_act']) ? trim($_POST['back_act']) : '';
$captcha
= intval($_CFG['captcha']);
if(($captcha & CAPTCHA_LOGIN) && (! ($captcha & CAPTCHA_LOGIN_FAIL) || (($captcha & CAPTCHA_LOGIN_FAIL) && $_
SESSION['login_fail'] > 2)) && gd_versi
on() > 0)
{
if(empty($_POST['captcha']))
{
$smarty->assign('lang', $_LANG);
$smarty->assign('acti
on', 'login');
$smarty->assign('error', $_LANG['invalid_captcha']);
$smarty->display('chat_passport.dwt');
return;
}
/* 检查验证码 */
include_
once ('includes/cls_captcha.
php');
$validator
= new captcha();
$validator->
session_word
= 'captcha_login';
if(! $validator->check_word($_POST['captcha']))
{
$smarty->assign('lang', $_LANG);
$smarty->assign('acti
on', 'login');
$smarty->assign('error', $_LANG['invalid_captcha']);
$smarty->display('chat_passport.dwt');
return;
}
}
if(is_email($username))
{
$sql
= "select user_name from " . $ecs->table('users') . " where email
='" . $username . "'";
$username_e
= $db->get
One($sql);
if($username_e)
$username
= $username_e;
}
if(is_teleph
one($username))
{
$sql
= "select user_name from " . $ecs->table('users') . " where mobile_ph
one
='" . $username . "'";
$username_res
= $db->query($sql);
$kkk
= 0;
while($username_row
= $db->fetchRow($username_res))
{
$username_e
= $username_row['user_name'];
$kkk
= $kkk + 1;
}
if($kkk > 1)
{
$smarty->assign('lang', $_LANG);
$smarty->assign('acti
on', 'login');
$smarty->assign('error', '本网站有多个会员ID绑定了和您相同的手机号，请使用其他登录方式，如：邮箱或用户名。');
$smarty->display('chat_passport.dwt');
return;
}
if($username_e)
{
$username
= $username_e;
}
}
if($
GLOBALS['user']->login($username, $password, isset($_POST['remember'])))
{
update_user_info();
recalculate_price();
// 登录成功
$ucdata
= isset($user->ucdata) ? $user->ucdata : '';
// show_message($_LANG['login_success'] . $ucdata ,
// array($_LANG['back_up_page'], $_LANG['profile_lnk']),
// array($back_act,'user.
php'), 'info');
// 刷新user_id
$user_id
= $_
SESSION['user_id'];
header('Locati
on: chat.
php?act
=chat');
}
else
{
$_
SESSION['login_fail'] ++;
$smarty->assign('lang', $_LANG);
$smarty->assign('acti
on', 'login');
$smarty->assign('error', $_LANG['login_failure']);
$smarty->display('chat_passport.dwt');
return;
}
}
/* ------------------------------------------------------ */
// -- 在线客服聊天 --> 请求聊天
// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
// chat_order_id, chat_supp_id
/* ------------------------------------------------------ */
functi
on acti
on_chat ()
{
$user_id
= $_
SESSION['user_id'];
$smarty
= get_smarty();
$ecs
= get_ecs();
$db
= get_database(); /**
* 判断当前用户是为聊天系统的注册用户
*/
$exist
= check_of_username_exist($user_id);
// 获取用户头像
if(! empty($user_id))
{
$sql
= "select password, headimg from " . $ecs->table('users') . " where user_id
= '$user_id'";
$row
= $db->getRow($sql);
$headimg
= $row['headimg'];
$password
= $row['password'];
$smarty->assign('headimg', $headimg);
}
if(! $exist)
{
// 查询ECShop内用户信息
$sql
= 'select a.user_id, a.password, a.email, a.user_name from ' . $ecs->table('users') . ' AS a where a.user_id
= "' . $user_id . '"';
$user
= $
GLOBALS['db']->getRow($sql);
if(empty($user))
{
// 根据user_id未查找到任何用户信息
}
// 用户不存在,创建用户信息
$username
= $user_id;
$password
= $user['password'];
$name
= $user['user_name'];
$email
= $user['email'];
$type
= 10;
$shop_id
= - 1;
// $result
= create_of_user($username, $password, $name, $email, $type, $shop_id);(修改前）)
$of_password
= md5($password);
$result
= create_of_user($username, $of_password, $name, $email, $type, $shop_id);
if($result)
{
// 创建成功
}
else
{
// 创建失败
}
}
// 获取前端传来的商品编号、订单编号、店铺编号等
// 商品编号则显示商品信息
// 订单编号则显示订单信息
// 店铺编号则显示店铺信息
$goods_id
= null;
$supp_id
= - 1;
$order_id
= null;
$customers
= null;
// 获取客服信息
$tab_items
= array();
// 客服类型
$cus_types
= CUSTOMER_SERVICE;
// 记录需要发给客服的
URL
if(! empty($_REQUEST['chat_goods_id']))
{
/* 咨询商品信息 */
$goods_id
= $_REQUEST['chat_goods_id'];
$goods
= goods_info($goods_id);
$smarty->assign('chat_goods', $goods);
$smarty->assign('chat_goods_id', $goods_id);
$tab_items[]
= array(
"id"
=> "chat_goods","name"
=> "咨询商品"
);
// 客服+售前
$cus_types
= CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if(! empty($_REQUEST['chat_order_id']))
{
/* 咨询订单信息 */
require ('includes/lib_order.
php');
$order_id
= $_REQUEST['chat_order_id'];
// 获取商品和店铺信息
$goods_id
= null;
$order
= order_info($order_id);
$supp_id
= $order['supplier_id'];
$order['order_status_text']
= $
GLOBALS['_LANG']['os'][$order['order_status']] . ',' . $
GLOBALS['_LANG']['ps'][$order['pay_status']] . ',' . $
GLOBALS['_LANG']['ss'][$order['shipping_status']];
$order['goods_list']
= order_goods($order_id);
$smarty->assign('chat_order', $order);
$smarty->assign('chat_order_id', $order_id);
$smarty->assign('chat_order_sn', $order['order_sn']);
$tab_items[]
= array(
"id"
=> "chat_order","name"
=> "咨询订单"
);
// 客服+售后
$cus_types
= CUSTOMER_SERVICE . ',' . CUSTOMER_AFTER;
}
if(! empty($_REQUEST['chat_supp_id']) && $_REQUEST['chat_supp_id'] !
= 0)
{
/* 店铺信息 */
$supp_id
= $_REQUEST['chat_supp_id'];
$supp_info
= get_dianpu_baseinfo($supp_id);
$smarty->assign('supp_info', $supp_info);
$smarty->assign('chat_supp_id', $supp_id);
$tab_items[]
= array(
"id"
=> "chat_supp", "name"
=> "店铺信息"
);
// 客服+售前
$cus_types
= CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if(true)
{
/* 最近订单列表 */
require ('includes/lib_transacti
on_1.
php');
// 获取用户最近的5条订单列表
$order_list
= get_user_orders_1($user_id, 5, 0);
// 所有客服忙碌状态，提示web端
$smarty->assign('order_list', $order_list);
$smarty->assign('order_count', count($order_list));
$tab_items[]
= array(
"id"
=> "chat_order_list","name"
=> "最近订单"
);
// 客服
$cus_types
= CUSTOMER_SERVICE;
}
// 获取客服信息
$customers
= get_customers($cus_types, $supp_id);
// 转换为JS
ON数据
$smarty->assign('tab_items', js
on_encode($tab_items));
$to
= null;
// 客服获取策略：0-顺序、1-随机、2-竞争
if(! empty($customers))
{
// 暂时采用随机策略
$poliy
= 1;
if($poliy
== 0)
{
foreach($customers as $customer)
{
$status
= $customer['status'];
if($status
== '在线' || $status
== '空闲')
{
$to
= $customer;
break;
// if(isset($customer['cus_status']) && count($customers) > 1)
// {
// if(time() - $customer['chat_time'] > 5*60)
// {
// set_customer_status($customer['cus_id'], 0);
// $customer['cus_status']
= 0;
// }
// if($customer['cus_status']
== 0)
// {
// $to
= $customer;
// break;
// }
// }
// else
// {
// $to
= $customer;
// break;
// }
}
}
}
else if($poliy
== 1)
{
/* 随进策略 */
$
onlines
= array();
foreach($customers as $customer)
{
$status
= $customer['status'];
if($status
== '在线' || $status
== '空闲')
{
$
onlines[]
= $customer;
}
}
if(count($
onlines) > 0)
{
$min
= 1;
$max
= count($
onlines);
$i
= mt_rand($min, $max);
$to
= $
onlines[$i - 1];
}
}
else
{
}
if(empty($to))
{
if($supp_id
== -1){
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
}else{
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前店铺客服忙碌，请稍后联系！');
}
}
else
{
$xmpp_domain
= get_xmpp_domain();
$_
SESSION['OF_FROM']
= $user_id . '@' . $xmpp_domain;
$_
SESSION['OF_TO']
= $to['of_username'] . '@' . $xmpp_domain;
$smarty->assign('from', $_
SESSION['OF_FROM']);
$smarty->assign('password', $password);
// $smarty->assign('password', "123456");
// $smarty->assign('to', '
==to
==');
// 传递正确的客服JID给前端
$smarty->assign('to', $_
SESSION['OF_TO']);
$smarty->assign('username', $_
SESSION['user_name']);
$smarty->assign('customername', $to['cus_name']);
// 存储在
Session中方便其他地方使用
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '客服<span class
="kf_name">' . $to['cus_name'] . '</span>已加入会话！');
}
}
else
{
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
}
// 打开聊天页面
$smarty->display('chat.dwt');
}
/* ------------------------------------------------------ */
// -- 在线客服聊天 --> 认证失败，重新设置聊天系统的用户密码
// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
// chat_order_id, chat_supp_id
/* ------------------------------------------------------ */
functi
on acti
on_authfail ()
{
$user_id
= $_
SESSION['user_id'];
$sql
= "select user_name, password, email from " . $
GLOBALS['ecs']->table('users') . " where user_id
= '$user_id'";
$row
= $db->getRow($sql);
$success
= create_of_user($user_id, $row['password'], $row['user_name'], $row['email'], 10, - 1);
if($success)
{
$result
= array(
'error'
=> 1,'message'
=> '可能由于网络原因，发生错误！请点击 <a href
="chat.
php?act
=chat"><str
ong>重试</str
ong></a> ，重新连接...','c
ontent'
=> ''
);
}
else
{
$result
= array(
'error'
=> 1,'message'
=> '由于网络原因，发生错误！请点击 <a href
="chat.
php?act
=chat"><str
ong>重试</str
ong></a> ，重新连接...','c
ontent'
=> ''
);
}
$result
= js
on_encode($result);
exit($result);
}
/**
* 用户离线
*/
functi
on acti
on_off_line()
{
// 用户超过5分钟未发言则视为自动离线，更新客服状态
}
functi
on is_teleph
one ($ph
one)
{
$chars
= "/^13[0-9]{1}[0-9]{8}$|15[0-9]{1}[0-9]{8}$|18[0-9]{1}[0-9]{8}$/";
if(preg_match($chars, $ph
one))
{
return true;
}
}
/**
* 获取db对象
*
* @return unknown
*/
functi
on get_database ()
{
return $
GLOBALS['db'];
}
/**
* 获取smarty对象
*
* @return unknown
*/
functi
on get_smarty ()
{
return $
GLOBALS[smarty];
}
/**
* 获取ecs对象
*
* @return unknown
*/
functi
on get_ecs ()
{
return $
GLOBALS['ecs'];
}
/*
* 获取商品所对应店铺的店铺基本信息
* @param int $suppid 店铺id
* @param int $suppinfo 入驻商的信息
*/
functi
on get_dianpu_baseinfo ($suppid
= 0)
{
if(intval($suppid) <
= 0)
{
return;
}
$sql_supplier
= "SELECT s.supplier_id,s.supplier_name,s.add_time,sr.rank_name FROM " . $
GLOBALS['ecs']->table("supplier") . " as s left join " . $
GLOBALS['ecs']->table("supplier_rank") . " as sr
ON s.rank_id
=sr.rank_id WHERE s.supplier_id
=" . $suppid . " AND s.status
=1";
$supp_info
= $
GLOBALS['db']->getRow($sql_supplier);
$sql
= "SELECT * FROM " . $
GLOBALS['ecs']->table('supplier_shop_c
onfig') . " WHERE supplier_id
= " . $suppid;
$shopinfo
= $
GLOBALS['db']->getAll($sql);
$c
onfig
= array();
foreach($shopinfo as $value)
{
$c
onfig[$value['code']]
= $value['value'];
}
$shop_info
= array();
$shop_info['ghs_css_path']
= 'themes/' . $c
onfig['template'] . '/images/ghs/css/ghs_style.css'; // 入驻商所选模板样式路径
$shoplogo
= empty($c
onfig['shop_logo']) ? 'themes/' . $c
onfig['template'] . '/images/dianpu.jpg' : $c
onfig['shop_logo'];
$shop_info['shoplogo']
= $shoplogo; // 商家logo
$shop_info['shopname']
= htmlspecialchars($c
onfig['shop_name']); // 店铺名称
$shop_info['suppid']
= $suppid; // 商家名称
$shop_info['suppliername']
= htmlspecialchars($supp_info['supplier_name']); // 商家名称
$shop_info['userrank']
= htmlspecialchars($supp_info['rank_name']); // 商家等级
$shop_info['regi
on']
= get_province_city($c
onfig['shop_province'], $c
onfig['shop_city']);
$shop_info['address']
= $c
onfig['shop_address'];
$shop_info['serviceqq']
= $c
onfig['qq'];
$shop_info['serviceww']
= $c
onfig['ww'];
$shop_info['serviceemail']
= $c
onfig['service_email'];
$shop_info['serviceph
one']
= $c
onfig['service_ph
one'];
$shop_info['createtime']
= gmdate('Y-m-d', $c
onfig['add_time']); // 商家创建时间
$suppid
= (intval($suppid) > 0) ? intval($suppid) : intval($_GET['suppId']);
return $shop_info;
functi
on get_xmpp_domain()
{
return 'yfw.szrengjing.com'; // 替换为你的Openfire服务器域名
}
}
?>
本文介绍在PHP中如何正确配置全局变量以避免潜在的命名冲突问题，尤其是在启用了register_globals选项时。建议使用特定前缀来区分不同的数据来源，并提供了一个关于如何在URL参数和会话变量间保持一致性的示例。
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