交际方法

 

how to  deal with  difficult customers     如何处理难缠的顾客

 

  custom ： 风俗

 customs：  海关

 custormer :顾客

化骨绵掌  ： 以退为进  ，坦诚相待，反话正说

以退为进 

Ｉ  understand   what you mean  and to a certain extent I agree ,

but .......

坦诚相待

I take your point   ,but having considered .

反话正说

 to be honest   to be frank

 I　see /understand /konw /take your point / konw what  you mean

know   how you fell .but in fact     as a matter of fact 

with respect

we have to agree to differ