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ServiceNow/ServiceHot等基于ITIL的工单管理系统的经验分享
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IP-Guard 一体化管理系统资料详解
我是月球挖掘机,很多国内企业会在员工电脑上安装IP-Guard,很多员工不解这个软件是干什么用的,只有直观的感受:“我的U盘无法读取了”,这篇文章是摘自IP-Guard官方介绍,可以解答大部分的疑惑。更多资料可以访问IP-Guard官方的介绍:http://www.ip-guard.net/support/downloads.html...原创 2021-07-27 17:23:23 · 451 阅读 · 0 评论 -
IP-guard终端行为管理方案,规范终端网络应用,保障数据安全
终端网络应用连接着企业内外,很容易成为外部风险入侵企业的入口。现在越来越多勒索病毒正通过网络钓鱼的方式攻击企业,未知的网页链接还可能隐藏木马病毒等,这些病毒攻击不但会破坏终端安全,还会直接盗取公司的商业机密。除了会给企业带来难以预测的信息安全隐患,无序且不受控的终端行为也会降低工作效率、占用终端资源,如在上班时间浏览与工作无关的娱乐、购物、在线游戏网页,另外过多观看在线视频以及使用p2p应用也会占用大量宽带资源,造成网络拥堵,影响正常业务开展。工作中需要用到各种网络应用,我们需要在不影响员工的正常工转载 2021-07-27 16:57:48 · 532 阅读 · 0 评论 -
ServiceNow-Live Feed & Tagging Records
Live FeedLive Feed is a social IT application in your instance where userscan post and share content with other users. This content is searchable and isa great way to share information within your organization.Tagging RecordsTags provide a flexib..原创 2021-06-30 16:30:44 · 157 阅读 · 0 评论 -
ServiceNow-Manager Dashboard
Manager DashboardUsers with the chat_admin role can track important metrics withthe Connect Support manager dashboard.Reporting MetricsA. High-level performanceinformation about support agents, queues, and sessions, updated in real time.B. ..原创 2021-06-30 16:27:25 · 1095 阅读 · 0 评论 -
ServiceNow-Support Essentials
Support EssentialsLearn the Connect Support essentials to stay on top of your help desk duties.Common Connect Support ActionsA. Support menu-Provides support chat actions, such asEscalate,Transfer, andCreate Incident.B. Comments and work...原创 2021-06-30 16:25:09 · 554 阅读 · 0 评论 -
ServiceNow-Connect Support
OverviewConnect Support is a real-time messaging feature that enables support agentsto easily keep track of theirsupport cases, quickly find solutions, and resolve problems faster.Connect Support InterfaceA. Support tab- The supporttab appear...原创 2021-06-30 16:15:43 · 339 阅读 · 0 评论 -
ServiceNow-Visual Task Boards Configuration
Board ConfigurationLearn how to access the board configuration menu and rename labels.Board ConfigurationA. Board configuration- Click the settingsicon in the upper right corner of the boardto open the board configurationmenu. The board con...原创 2021-06-30 16:10:09 · 149 阅读 · 0 评论 -
ServiceNow-Visual Task Boards Working with Cards and Lanes
Working with Cards and LanesLearn how to work with Visual Task Boardcards and lanes.Adding a CardA.You can add a new card by clicking theAdd Taskbutton at the bottom ofeach lane.B. You can also add a card by clicking the more options ic...原创 2021-06-30 16:08:04 · 259 阅读 · 0 评论 -
ServiceNow-Visual Task Boards
OverviewVisual Task Boards (VTB) transform the navigation of lists and forms into an interactive graphical experience.Visual Task Boards allow you to view and update multiple task records, which appear as cards that can be moved between lanes.Board St.原创 2021-06-30 15:59:28 · 387 阅读 · 0 评论 -
ServiceNow-Collaborating on the Platform
Collaborating on the PlatformLearn how to work smarter with Connect Chat. Follow records and add updates right from the chat window. Create conversations from Visual Task Boards and collaborate with the board members. Share records directly in conversati原创 2021-06-30 15:52:39 · 178 阅读 · 0 评论 -
ServiceNow-Chats Conversation Essentials
ConversationEssentialsLearn how to create, find, and manage your conversations better with these tips and tricks.Starting a New ConversationA. Add user- Send a direct message to one personor create a group conversationby adding more people...原创 2021-06-08 16:39:56 · 167 阅读 · 0 评论 -
ServiceNow-Chat Connect Chat Overview
OverviewConnect Chat is a real-time messaging featurethat connects you to your coworkers, bypassing email and static documents. Learn how to use it like a pro.Connect Chat InterfaceA. Toggle Connect sidebar- Toggle the Connect sidebar to show...原创 2021-06-08 16:03:48 · 356 阅读 · 0 评论 -
ServiceNow-Reports Scheduling Reports
Scheduling ReportsTo schedule a report for the future:Navigate toReports > Scheduled Reports. ClickNew.Enter the report parametersto run and the appropriate scheduling information, including the frequency in theRunchoice list and th...原创 2021-06-08 15:59:59 · 219 阅读 · 0 评论 -
ServiceNow-Reports Creating, Modifying, and Saving Reports
Creating, Modifying, and Saving ReportsWe provide many usefulreports, but creating your own is a simple process. In this example, we will create a report that groupsall open incidents by escalation level and stacks them by priority. This reportillustr...原创 2021-06-08 15:56:10 · 580 阅读 · 0 评论 -
ServiceNow-Running Reports
Running ReportsReports are lists, charts, or calendar-based views of filtered data from a table. Many applications provide useful reports by default. You can also create custom reports for personal use or to share.A. View all reports- Navigate t...原创 2021-06-08 15:52:34 · 220 阅读 · 0 评论 -
ServiceNow-Forms Collaborating on a Form
Collaborating on a FormThere are several ways to work collaboratively on records. Learn how to use collaboration tools on the form.Activity StreamA.Activity stream- Shifts focus tothe activity streamon the current form, where you can view ...原创 2021-06-02 11:25:16 · 135 阅读 · 0 评论 -
ServiceNow-Forms Edit a Form
Edit a FormLearn how to access additional form actions and manage attachments.Additional ActionsA.Additional actions- Click the menu icon to display the form context menu, which contains additional actionssuch asAdd to Visual Task Board,Ex...原创 2021-06-02 11:13:15 · 222 阅读 · 0 评论 -
ServiceNow-Forms Overview
OverviewLists and forms are the most commonways to interact with data. A form displays information from one record in a data table.Basic StructureA. Form header- Provides navigation tools and actions related to the record.B. Field- Stores...原创 2021-06-02 11:10:57 · 158 阅读 · 0 评论 -
ServiceNow-Lists Working with Lists
Working with ListsYou can customize a list to display the information you need. Create quick charts from the list to visualize data.Changing the Number of Rows Shown - List v3A. Selectrows per pageand choose your option from the list.Note th...原创 2021-06-02 11:08:05 · 112 阅读 · 0 评论 -
ServiceNow-Lists Sorting, Filtering, and Searching
Sorting, Filtering, and SearchingYou can quickly find information in a listby sorting, filtering, and searching the list.Sorting Lists - List v3A. Sort by column name- Click acolumn headingto sort the list in ascending order. Click again to...原创 2021-06-02 11:05:03 · 222 阅读 · 0 评论 -
ServiceNow-Lists Overview
OverviewLists and forms are the most commonways to interact with data. A listdisplaysa set of records froma data table. You can filter and customize lists to display the information you need.Note:You may encounter two different versions of list fu...原创 2021-06-02 11:02:01 · 189 阅读 · 0 评论 -
ServiceNow-Workspace Managing Favorites
Managing FavoritesThe favorites tab in the application navigator makes it easy to save things you work on frequently. There are a few ways to add items to your favorites.Drag and Drop to AddFavorites from ListsClick and drag a link or breadcru...原创 2021-06-02 11:00:10 · 186 阅读 · 0 评论 -
ServiceNow-Workspace Customizing Homepages
Customizing HomepagesCustomize your homepage to show the information you need. You can edit existing homepage widgets, rearrangethem, change the homepage layout, or create a new homepage.Working with WidgetsA. Add content- Add a widget to the...原创 2021-06-02 10:57:30 · 181 阅读 · 0 评论 -
ServiceNow-Workspace Overview
OverviewGet familiar with the main components of the workspace and learn about homepages.Basic StructureA. Banner frame- Runs across the top of every page in the workspace.B. Application navigator- Provides access to all availableapplicati...原创 2021-06-02 10:54:13 · 332 阅读 · 1 评论 -
Microsoft System Center (SCCM/SCOM)简介
在当前经济形势下,IT管理的重要性日益突显,因为人们都希望能利用有限的预算在短期内完成大量工作。从而需要更加高效地管理整个企业的所有服务器、虚拟服务器、台式机、笔记本电脑和手持设备。通过微软的解决方案,您现在只需一个简单界面就能进行全面管理。Microsoft System Center可管理您的整个IT系统。它可在多个操作系统(如UNIX和Linux)间处理虚拟和物理环境,而这仅需一个统一界面。它可利用虚拟化允许任何地点的人员访问资源。其熟悉的微软经典界面设计可帮助用户快速上手,从而减低培...原创 2021-06-01 17:20:17 · 9873 阅读 · 0 评论 -
ServiceNow-Create Incident/Task Reports
步骤创建Reports搜索Reports,点击CreatNewa.设置DateReport name:输入报告名字Source Type: TableTable:Incident[incident]b.设置Type下拉选择List,结果以列表形式展现c.ConfigureChoose columns:设置结果需要显示的列名。Group by:结果按照哪一列进行分组D.设置Style设置展示表格的样式,一般默认即可E.设置筛选条件.原创 2021-05-19 10:34:14 · 1151 阅读 · 0 评论