Define the Right Outcomes

Focus people toward performance.

The manager is totally responsible for this.

This is why great managers are skeptical about handing all the authority down to people.

The key is to define the right outcomes then let the people define their own routes toward these outcomes.

This encourages employees to take responsibility.

To focus people on performance, you must define the right outcomes and stick religiously to those outcomes.

This will result in self aware and self reliant employees.

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