Cannot Start Service "Microsoft Exchange Information Store"

本文探讨了Exchange Server版本为Exchange 2013时,由于配置的MaxTotalDatabases属性超过服务器版支持的最大值50,导致Microsoft Exchange Information Store服务无法正常启动的问题。提供了在不升级服务器的情况下,通过修改ADSI编辑器设置来解决此问题的方法。

  There are many reasons which cause service “Microsoft Exchange Information Store” cannot be started, we only discuss one reason: The MaxTotalDatabases attribute on the Information Store object in Active Directory has been configured with a value of 100, which exceeds the maximum value of 50 supported by this edition of Exchange Server.

  We have 2 Exchange 2013 mailbox server, the version of server A is V15.0(build 712.24), and the version of server B is V15.0(build 516.32). After I restart the server B, users whose mailbox databases are located on server B cannot access their mailbox.

  After investigation, I found status of service Microsoft Exchange Information Store is always Starting. By checking event logs, I found this service retried again and again, the description told me: he MaxTotalDatabases attribute on the Information Store object in Active Directory has been configured with a value of 100, which exceeds the maximum value of 50 supported by this edition of Exchange Server.
  Of course, if you upgrade your Exchange server to CU2(build 15.0.712.24) or higher (CU10 is the latest so far), this problem will be solved easily. But for some reasons, e.g., you may worry about the stability or compatibility, and you want to keep the current version.
  If you want to keep the version, please change an ADSI Edit setting:

  1. Click Start, and then click Run. You also can call this box by pressing Windows key and R.
  2. In the Open box, type Adsiedit.msc, and then click OK.
  3. Right-click ADSI Edit, and then click Connect to.
  4. In the Select a well know Naming Context list, select Default naming context.
  5. In the Select or type a domain or server box, type the FQDN of a domain controller server, and then click OK.
  6. Expand to the path to the following:

    Configuration [DC.domain.com]; CN=Configuration, DC=domain, DC=com; CN=Services; CN=Microsoft Exchange; CN=<Your Organization>; CN= Administrative Groups; CN=<Exchange Org name>; CN=Servers; CN=<the Mailbox Server name>; CN=Information Store

  7. Right-click CN=InformationStore, and then click Properties.

  8. In the Attributes list, double-click msExchMaxStoresTotal, and then set the value to 50.

  After above actions, Microsoft Exchange Information Store service will be started automatically.

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