天津理工大学信息系统复习（二）

判断

1. Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
   Answer: TRUE

2. Deciding whether to introduce a new product line is the responsibility of an operational manager.
   Answer: FALSE

3. Transaction processing systems are most commonly used by the senior management level of an organization.
   Answer: FALSE

4. A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
   Answer: TRUE

5. Management information systems typically support nonroutine decision making.
   Answer: FALSE

6. Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
   Answer: TRUE

7. Decision-support systems use internal information as well as information from external sources.
   Answer: TRUE

选择

22. Identifying customers is a responsibility of the ________ function.
    A) finance and accounting
    B) human resources
    C) manufacturing and production
    D) sales and marketing
    Answer: D

23. To monitor the status of internal operations and the firm’s relations with the external environment, managers need ________ systems.
    A) decision-support
    B) knowledge
    C) transaction processing
    D) management information
    Answer: C

24. Which systems are typically a major source of data for other systems?
    A) transaction processing systems
    B) management information systems
    C) executive support systems
    D) decision-support systems
    Answer: A

25. Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
    A) ESS
    B) TPS
    C) MIS
    D) DSS
    Answer: C

26. ________ are designed to support organization-wide process coordination and integration.
    A) Decision-support systems
    B) Management information systems
    C) CRM systems
    D) Enterprise applications
    Answer: D

27. Enterprise systems are also known as ________ systems.
    A) resource planning
    B) enterprise resource planning
    C) enterprise support
    D) management information
    Answer: B

28. Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of
    A) SCMs
    B) TPSs
    C) KMSs
    D) ERPs
    Answer: A

填空

71. A(n) ________ is a set of logically related activities for accomplishing a specific business result.
    Answer: business process

72. A Web interface used to present integrated personalized business content to users is called a(n) ________.
    Answer: portal

73. ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.
    Answer: Enterprise

74. ________ systems are used by middle management to combine data and sophisticated analytical models or data analysis tools to support nonroutine decision making.
    Answer: Decision-support