Siebel CTI: Step of Configure CTI for simulate mode-优快云博客

本文档详细介绍了如何通过六个步骤来配置CTI（计算机电话集成）系统的模拟模式。包括创建代理用户、进行新的配置、更新配置信息等关键操作，并提供了具体的参数设置建议。

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Step of configure CTI using Simulate mode.
1 Create agent user, Administration-User -> Employees
when new employee, please use CCHENG, BCOOK, AFOSTER as user ID, passwd are same as userid, it is better not use your name as userid.
2 New configuration via Administration->Communications->All configurations
Please make the configurations name as RA_test,
import def file which located in ../siebsrvr/BIN/ENU/multichannelA.def
3 update information of the new configuration RA_test
(1)Parameters:
MaxCommToolbars: 100
(2)Profiles
   Driver: Siebel CTI Connect
   add parameter: Name: Driver:Simulate /Value: True
(3)Agents:
   new agent which you created as Step1, also set telesets for the agent.
(4)Commands:
   delete below command, or else agent can't login successfully.
   LoginToWebCollab
   LogoutFromWebCollab
   LoginToUQ
   LogoutFromUQ
4 Then log off and login with agent, in the CTI toolbar, click login, ready.   Press button
   To make inbound call, simply press short key 'Shift + F11'. Then incoming call icon will blink on CTI Toolbar, click on that icon to answer the call.