旅馆的预定，拿房，退房，服务

Booking

A: hello is that The Resident?
B: Yes it is. How can I help you sir?
A: I want to book a room for the 19th.
B: Sure. What sort of room do you want?
A: A single room please. For 3 days.
B: Alright. The rent for the room is $60 a day.
A: Okay. No problems.
B: I will make the booking sir. Someone will call you up from the hotel later and confirm it.
A: Alright. Thank you.

Check up

A: Hi. I have a reservation for tonight.
B: May I have your name please?
A: It’s Mark nelson.
B: Okay Mr.Nelson according to our records a room for two guests was booked under your name.
A: No hold on. There must be some mistake. I have booked room for one person only.
B: Okay, let me check again. Here we are. Your booking is for the 19th right?
A: Yes, exactly.
B: I am sorry, there must have been some confusion. Luckily we have a single room available. You can use the room 309.
A: Thank you.

Check in 2nd Example

B: Welcome to The Resident hotel. How can I help you?
A: I have a booking here. For a single room.
B: Sure. May I have your name?
A: It’s Mark, Mark Nelson.
B: Yes. We have your room ready Mr.Nelson. It’s on the 3rd floor. The porter will guide ou.
A: Thank you. My luggage is in the taxi outside.
B: I will ask the bell-boy to get it.
A: Thanks.

Checking out

A: Hi! I want to check out. Can you please get my bill. I will be at the reception in about 15 minutes.
B: Sure. I will have it ready for you when you arrive.
A: Thanks. I appreciate it.
B: I hope you stay here was comfortable sir.
A: Yes, it was fine. Thank you.
B: Welcome. If you have any feedback you can let me know.
A: Well, my dinner arrived a bit latter, but everything else was okay.
B: I am sorry to hear that sir. I will make sure that doesn’t happen again.
A: No problems. I liked this hotel.

Requesting Housekeeping Assistance

A: Hi, I am going out and I will be back in the evening. Can you please ask the housekeeping to clean my room.?
B: Sure sir. You will have to leave your keys at the reception.
A: Okay. That’s not a problem.
B: The housekeeping department will have your room cleaned and bedding changed.
A: Thank you.
B: you are welcome sir.