[CareerCup] 8.2 Call Center 电话中心

转载于 2015-09-06 13:15:00 发布 · 131 阅读

本文介绍了一个呼叫中心的调度系统设计，该系统分为响应员、经理和总监三个层级。当电话接入时，首先由空闲的响应员接听；若无法解决，则升级到经理；如经理也无法处理，则进一步升级到总监。文章探讨了如何设计类和数据结构来实现这一过程，并提出了一种dispatchCall方法用于将电话分配给第一个可用的员工。

8.2 Imagine you have a call center with three levels of employees: respondent, manager, and director. An incoming telephone call must be first allocated to a respondent who is free. If the respondent can't handle the call, he or she must escalate the call to a manager. If the manager is not free or not able to handle it, then the call should be escalated to a director. Design the classes and data structures for this problem. Implement a method dispatchCall() which assigns a call to the first available employee.