英语应用文写作之投诉信_抱怨信

批评、抱怨、投诉信的写法

写此类信应注意以下三点：

（1）表述抱怨内容，客观真实地表示对此事的感受；

（2）有策略地要求对方做出解释，并提出本人对此事的建议；

（3）巧妙地警告对方。

让我们来看看下面的范例：

 

 Dear Mr. Smith,　

My name is Wu Yue. I am an ordinary consumer of your shop. I venture to write you a letter about the service in you shop.

The focus of the complaint is the cashier’s attitude. For one thing, one of your cashiers shortchanged me a few days ago when I purchased several items and yesterday the same thing happened for the second time in this month. For another, I’m afraid that your clerks are too rude to answer customer’s questions. Honestly speaking, some of your staffs are very hard working and polite, and they make customers’ shopping easy and happy. But some of your staffs’ services have really damaged the reputation of the supermarket. Besides, some of them are not very kind to the customers when they mistakes are pointed out.

All in all, there is still much for improvement. I do hope you can take time to set service standards for your staffs and offer some training to them. Thank for your time and consideration.

                                                   Sincerely yours,

                                                      Wu Yue

从上述范例我们可以看出，批评、抱怨、投诉信一般包含下列信息：（因各类信函都包含信件启首与信件结尾的常用语及与签名，这些信息在此从略）

1. 写信人的姓名

2. 作者的身份

3. 表述抱怨内容

4. 提出抱怨内容的核心点

5. 抱怨内容的具体方面

6. 客观的评论

8. 抱怨内容产生的原因

9. 总结所抱怨事情有改进空间

10. 表达本人的愿望