本文讲述了亚马逊卖家面对买家关于物流速度的负面反馈时的处理方法。包括如何与买家沟通解决问题，提供解决方案如退款或折扣等，并解释了亚马逊对于移除反馈的具体政策。
Greetings from Amazon Seller Support,
Please accept my sincere apologies for the inconvenience caused. I have reviewed your request for the feedback removal for order #108-2754121-4857035. In this case the buyer expressed the dissatisfaction with shipping speed and you provided a needed reply to the buyer. I also understand that the item was delivered to the buyer before the Estimated Delivery Date and still the buyer raised an issue regarding the shipping. Please understand that, as much as I want to remove the feedback for you, we only base our decisions on our Standard Operating Procedures. Also, as if for now I have to limit my decision on the feedback itself because there is no valid communication between you and the buyer regarding the feedback removal.
Therefore, I'd encourage you to get in touch with the buyer again and address the issue and provide a resolution as you have policies regarding returns and refunds; however, you have the option to make amends, such as offering to send replacements, discounts or partial refunds to the buyer, to offset the inconvenience and frustrations they may have experienced. Give a valid explanation for the inconvenience caused to you by this negative feedback. The buyer could then remove the feedback if they feel it is appropriate. Always remember that the best way to deal with negative feedback is always to speak directly and politely with the buyer. In many cases, the buyer will voluntarily remove their feedback. Your communication can also create a friendly, long-lasting customer relationship.
Please note that Amazon will remove feedback only in the following cases:
* The feedback includes obscene language.
* The feedback includes personally identifiable information.
* The entire feedback comment is a product review.
* The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
Please keep in mind that buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace. Do not pressure buyers to remove feedback.
Once again I apologize for the inconvenience. If you have any further questions or concerns, please feel free to contact us any time. I will be glad to assist you.
All the best for your future online sales. New Year Greetings !!
Please accept my sincere apologies for the inconvenience caused. I have reviewed your request for the feedback removal for order #108-2754121-4857035. In this case the buyer expressed the dissatisfaction with shipping speed and you provided a needed reply to the buyer. I also understand that the item was delivered to the buyer before the Estimated Delivery Date and still the buyer raised an issue regarding the shipping. Please understand that, as much as I want to remove the feedback for you, we only base our decisions on our Standard Operating Procedures. Also, as if for now I have to limit my decision on the feedback itself because there is no valid communication between you and the buyer regarding the feedback removal.
Therefore, I'd encourage you to get in touch with the buyer again and address the issue and provide a resolution as you have policies regarding returns and refunds; however, you have the option to make amends, such as offering to send replacements, discounts or partial refunds to the buyer, to offset the inconvenience and frustrations they may have experienced. Give a valid explanation for the inconvenience caused to you by this negative feedback. The buyer could then remove the feedback if they feel it is appropriate. Always remember that the best way to deal with negative feedback is always to speak directly and politely with the buyer. In many cases, the buyer will voluntarily remove their feedback. Your communication can also create a friendly, long-lasting customer relationship.
Please note that Amazon will remove feedback only in the following cases:
* The feedback includes obscene language.
* The feedback includes personally identifiable information.
* The entire feedback comment is a product review.
* The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
Please keep in mind that buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace. Do not pressure buyers to remove feedback.
Once again I apologize for the inconvenience. If you have any further questions or concerns, please feel free to contact us any time. I will be glad to assist you.
All the best for your future online sales. New Year Greetings !!
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