本书介绍了一种易于掌握且高效的数据驱动方法——六西格玛服务设计(DFSS)，该方法可以预防任何形式的服务流程缺陷。重点在于服务DFSS的应用，以实现所谓的“整体质量业务”，即从源头上确保正确性并提供高质量的产品和服务。
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http://blog.youkuaiyun.com/topmvp - topmvp
*A roadmap to consistent, high-quality service for any organization
*A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.
http://rapidshare.com/files/53466239/0471682918.zip
*A roadmap to consistent, high-quality service for any organization
*A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.
This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized.
http://rapidshare.com/files/53466239/0471682918.zip
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