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本文介绍了四个场景下的沟通和冲突解决策略。首先，在面对同事间的个人纠纷时，选择倾听并共同解决问题。其次，当面临团队冲突时，理解情况、探讨解决方案并与相关人员一起制定行动计划。再次，作为项目负责人，要主动承担解决危机的责任，平息冲突并制定解决方案。最后，作为高层助理，要有效地传达重要决定，并鼓励团队成员提问和讨论。
20140609 update:
1: You are in the midst of an important task when Fred (an manager) says, "If you don't set
Brian (official) straight right now, then there is going to be trouble."
What should you di? Select the best response.
1: You should tell Fred that this sounds like a personal matter between him and Brian, and you thing
it's best if you don't get involved.
2: You should tell Fred it sounds serious, but that you can't give him your full attention until
you finish what you're doing or your boss will be angry.
3: You should ask Fred to go outside and try to calm down first, and
1: You are in the midst of an important task when Fred (an manager) says, "If you don't set
Brian (official) straight right now, then there is going to be trouble."
What should you di? Select the best response.
1: You should tell Fred that this sounds like a personal matter between him and Brian, and you thing
it's best if you don't get involved.
2: You should tell Fred it sounds serious, but that you can't give him your full attention until
you finish what you're doing or your boss will be angry.
3: You should ask Fred to go outside and try to calm down first, and
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