6、ServiceNow UI Customization and Related Functionality Guide

ServiceNow UI Customization and Related Functionality Guide

1. Controlling Related Lists

Related lists offer a wide range of uses, but in the case of Virtual War Rooms, they are mainly used for major incidents, which are relatively rare. Fortunately, it’s easy to control when related lists appear:
1. Right - click on the list column header row in the related list.
2. Navigate to Configure | List Control .
3. On the right - hand side of the list control form, you can select the roles required to view the New or Edit buttons, the filter, or links in the related list.
4. On the left - hand side, there are options to omit the New button, Edit button, and other components.