hp更换主板ss_update_alert level : 6 (boot possible pending failure

本文详细记录了一次HP 9000系列工作站主板替换过程中遇到的问题，包括主板型号混淆、产品信息更新、SS_UPDATE操作及密码获取流程，并最终通过一系列步骤成功解决了主机启动问题。

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换Rp3410主板后运行ss_update中遇到的问题：

用户机器一天hang住四五次,从MP卡中无法TOC,按TOC钮也不行,case升级到backline,给出的方案更换主板。

1、接到备件打开检查，RC开出的备件号A7136-69001,备件外包装标签号上写的备件号也是A7136-69001,但我拿出主板看贴在主板上的标签是A7136-69101，不知道这两个有什么区别？

2、再启机器到BCH-ser-pn出当前的产品信息,或者在系统中运行cstm-map-sel dev 1-info-il，输出产品信息，留着换完主板用，
   HPUX Model Number......: rp3410
   HPUX Model String......: 9000/800/rp3410
   Original Product Number: A7136B
   Current Product Number.: A7136B
   System Serial Number...: SG52229457
   Hversion...............: 0x8860
   Sversion...............: 0x491
   Software Capabilities..: 0x100000f0

3、关机，拔电，稀里哗啦，主板更换完毕

4、加电，在MP里检查部件运行状态和log时，忘记了10S中断，机器直接启到系统。（奇怪，不是没有做ss_update，系统会停在BCH吗？）

5、运行cstm-map-sel dev 1-info-il，发现如下：
   HPUX Model Number......: rp3410
   HPUX Model String......: 9000/800/rp3410
   Original Product Number: A7137A
   Current Product Number.: A7137A
   System Serial Number...: SG63953537
   Hversion...............: 0x8880
   Sversion...............: 0x491
   Software Capabilities..: 0x100000f0
此处说明此主板已经被别人用过至少被别人修改过model strings，好在不象K，L等老系统只能更换一次，这个可以更换N次呀！

6、重启，在10s中断，运行ss_update（未回车，因为找RC算密码时间过长，此lockword会失效，具体多长时间失效，不知道，谁知道？），开内部call，找RC算密码，RC忙呀，半小时没找到鬼影，好不容易，找到了姜少峰同志，HP内网狂慢，继续等待，终于在50分钟后搞到密码输入。

7、运行SS_update Menu: Enter command > sern

Original System Serial Number is SG63953537.
Enter the System Serial Number, <RETURN> for default: SG52229457

This action cannot be undone.
Confirm System Serial Number SG52229457 [Y/N/Q(uit)]? y

The system has been initialized with Serial Number SG52229457

Original Product Number is:A7137A
To change, enter the Original Product Number otherwise press Return: A7136B

This action cannot be undone.
Confirm Original Product Number A7136B [Y/N/Q(uit)]? y

The system has been initialized with Product Number. A7136B

SS_update Menu: Enter command > sysmo
Choose a model for this system.
Type a number to choose model or the word "none".
      1: 9000/800/rp3440 PA8800 2 sockets 4 cores (used if >800Mhz)
      2: 9000/800/rp3440 PA8800 2 sockets 4 cores
      3: 9000/800/rp3410 PA8800 1 socket 2 cores restricted speed DC-
      4: 9000/800/rp3410 PA8800 1 socket 1 core restricted speed DC--
      5: 9000/800/rp3440#1 PA8800 1 sockets 1 core
      6: 9000/800/rp3440 PA8900 2 sockets 4 cores (used if >800Mhz)
      7: 9000/800/rp3440 PA8900 2 sockets 4 cores
      8: 9000/800/rp3410 PA8900 1 socket 2 cores restricted speed DC-
      9: 9000/800/rp3410 PA8900 1 socket 1 core restricted speed DC--
      10: 9000/800/rp3440#1 PA8900 1 sockets 1 core
   none: don't change it

Enter choice: 4
update has completed. Changes will be effective on next reset.

8、reset主机后，在BCH看到：
   System Information for (LF1353)
   HPUX Model Number......: rp3410
   HPUX Model String......: 9000/800/rp3410
   Original Product Number: A7136B
   Current Product Number.: A7137A
   System Serial Number...: SG52229457
   Hversion...............: 0x8860
   Sversion...............: 0x491
   Software Capabilities..: 0x100000f0

此时才注意到，Original Product Number被改正确了，Current Product Number没改回来，但在运行ss_update时是没有地方改这Current Product Number的，求助RC，无结果。

9、上坛子搜，终于有个兄弟说在service下运行pn-C XXXXXX (XXXXXX代表此主机的标签上的product number,也就是这里的A7136B），参考： ProductNum <O|C> [<number>]       Display or set Product Number，应该说的就是这个意思。

10、RC说还可以在service下，运行init,我当时运行说没有这个命令。还有的说可以使用upgrade，这个需要主机的key Certificate，此主机上怎么也找不到这标签，在产品号和序列号的标签背面也没有。

============================================================

----------------------- Page 1-----------------------

N4000 Protected

Variables

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SS_UPDATE COMMAND

•SWID is computed from Original Product Number and Serial Number.

•These Variables are stored on the System Board

•No SS_CONFIG

•Hidden Command on SERVICE Menu,like D class

•Chassis Code will be generated if no valid Serial Number

----------------------- Page 3-----------------------

Chassis Code for Bad SN

SYSTEM NAME: fespre2sas

DATE: 04/23/1999 TIME: 16:32:04

ALERT LEVEL: 6 = Boot possible, pending failure - action required

REAS”ON FOR ALERT

SOURCE: 3= PDH

SOURCE DETAIL: 0 = unknown , no source stated SOURCE ID: 0

PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER

FLASH FLASH OFF ON ON

0x48001860300027B0 20424144 53534E23 - type 9 = ASCII Message SSN# BAD

0x58001860300027B0 00006303 17102004 - type 11 = Timestamp 04/23/1999 16:32:04

A/a: ack read of this entry - Q/q: quit Virtual Front Panel Display

Anything else redisplay the log entry

----------------------- Page 4-----------------------

SS_UPDATE Procedure

Service Menu: command > SS_UPDATE

Lockword :Z0d8e3c95

Enter Password (Hex) : ……..

Enter the System Serial Number USM39243210

This action cannot be undone.

Confirm System Serial Number NSM39243210 [Y/N/Q(uit)]? Y

The system has been initialized with Serial Number USM3924321

Original Product Number is : A3639A

To change enter the Original Product Number otherwise press Return

Service Menu: Enter command >

----------------------- Page 5-----------------------

How to Display SW_ID from BCH

Information Menu: Enter command > pr

PROCESSOR INFORMATION

HVERSION XVERSION Processor

Processor Speed Model Model/Op CVERSION State

------------ ------------ ---------------- ---------------- ------------------ ---------------------

1 440 MHz 0x05cc 0x0491 2. 0 Active

3 440 MHz 0x05cc 0x0491 2. 0 Idle

Central Bus Speed (in MHz) : 120

Software ID (dec) : 671329363

Software ID (dec) : 0x2803ac53

Software Capability :0x01100000f0

Information Menu: Enter command >