【macOS-App使用】GlobalProtect-连接失败日志分析-安装日志分析-KEXT系统插件安装失败

GlobalProtect-连接失败日志分析

macOS 10.15.3和macOS 10.15.4(beta)测试，连接失败。

分析GlobalProtect的运行日志，看到这个信息：

报错信息：“KEXT pangpd.kext requires user approval”

但是在对应系统安全界面，并没有用户确认的地方。

 

= = = 运行日志获取= = =

1.在GlobalProtect的主菜单

选择“设定”子菜单：

2.疑难排解

选择弹出框中分页：“疑难排解”：

3.收集日志

在上面的界面，点击按钮：“收集日志“，开始收集运行日志。

4.得到运行日志

日志文件名：GlobalProtectLogs.tgz

5.解压缩找到日志文件

unzip, and open the file : 

[debug_drv.log]

报错信息：“KEXT pangpd.kext requires user approval”

 

6.内核插件加载失败

上面的信息提示，内核插件安装后，需要用户approval，

但我在macOS的系统安全界面，看不到对应的”允许“提示。

反复卸载和安装多次也没有。

 

= = = 安装日志分析 = = =

[PanGPInstall.log]:

Kext rejected due to system policy: <OSKext 0x7fe42f521700 [0x7fff8f10d720]> { URL = "file:///Library/StagedExtensions/Applications/GlobalProtect.app/Contents/Resources/pangpd.kext/", ID = "com.paloaltonetworks.kext.pangpd" }

Diagnostics for /Applications/GlobalProtect.app/Contents/Resources/pangpd.kext:

Mon Feb 3 12:59:50 CST 2020   Removing launchd jobs

Mon Feb 3 12:59:50 CST 2020   com.paloaltonetworks.gp.pangpa

Mon Feb 3 12:59:50 CST 2020   com.paloaltonetworks.gp.pangps

Mon Feb 3 12:59:50 CST 2020   com.paloaltonetworks.gp.pangpsd

Mon Feb 3 12:59:50 CST 2020   goodmao com.paloaltonetworks.gp.pangpa

Mon Feb 3 12:59:51 CST 2020   goodmao com.paloaltonetworks.gp.pangps

Mon Feb 3 12:59:51 CST 2020   goodmao com.paloaltonetworks.gp.pangpsd

ifconfig: interface gpd0 does not exist

(kernel) Kext com.paloaltonetworks.kext.pangpd not found for unload request.

Failed to unload com.paloaltonetworks.kext.pangpd - (libkern/kext) not found.

(kernel) Kext com.paloaltonetworks.GlobalProtect.gplock not found for unload request.

Failed to unload com.paloaltonetworks.GlobalProtect.gplock - (libkern/kext) not found.

  No such key

  No such key

Mon Feb 3 12:59:51 CST 2020   install daemon plist

Mon Feb 3 12:59:51 CST 2020   install agent plist

No matching processes were found

Mon Feb 3 12:59:51 CST 2020   Load gps and gpa

Mon Feb 3 12:59:51 CST 2020   Removing old GlobalProtect

Mon Feb 3 12:59:51 CST 2020   GlobalProtect installation finished.