App Technical Support

Welcome to the Technical Support Page

Troubleshooting

App Won't Open or Crashes Frequently

If your app won't open or crashes frequently, please follow these steps:

1. Restart Your Device
   Try restarting your device first. This can resolve many temporary issues.

2. Check System Version
   Ensure your iOS system is updated to the latest version. Go to “Settings” > “General” > “Software Update” to check for and install any available updates.

3. Clear Background Apps
   Close other running background apps to free up more memory resources. This can help improve the stability of the app.

4. Update the App
   Open the App Store and check if there is an available update for your app. If so, update it to the latest version.

5. Uninstall and Reinstall the App
   If the issue persists, try uninstalling the app and then re-downloading and installing it from the App Store.

6. Check Network Connection
   Ensure your device is connected to a stable Wi-Fi or mobile network to avoid issues that may prevent the app from running properly.

7. Clear App Cache (if applicable)
   If your app supports clearing cache, go to the app settings and clear the cache data to free up storage space and optimize performance.

Other Common Issues

• App Loads Slowly
  Check if your network connection is stable. If the network is fine, try closing other apps that are using the network or restart your device to optimize performance.

• Functions Not Working Properly
  Ensure the app is updated to the latest version and check if the necessary permissions (e.g., microphone, camera, storage) are correctly enabled. If the issue remains, try clearing the app cache or reinstalling the app.

Contact Us

If you encounter any other issues while using our app, or if you have any suggestions or feedback, please contact us through the following methods:

• Email: longzezhu1@outllok.com
  Please provide a detailed description of the issue in your email, including the device model, iOS system version, app version, and the steps you took when the issue occurred. This will help us resolve your problem more quickly.

• Leave a Comment
  You can also leave a message in the app's comment section. We will check and respond to your questions regularly.

• Online Customer Service (if available)
  If our app supports an online customer service feature, you can contact us directly through the customer service entry within the app. We will provide real-time assistance.

We are committed to providing you with the best user experience. Thank you for your support and understanding!