Attending Customers

本文包含了几段发生在零售商店内的典型顾客服务对话。其中包括了店员迎接顾客、了解顾客需求并指引顾客找到所需商品的具体交流过程。

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Good afternoon,may I help you?

welcome to our shop.

Anything I can do for you?

What kind would you like?

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Good morning ,madam.

What can I do for you?

I am looking for two shirts for my husband.

Please go upstairs. You'll find a shirt-counter,next to the hat department.We happen to have some shirts on sale today. Please come this way.Here is lift.

Thank you very much.

It's my pleasure.

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Good morning .  Is there anything I can do for you?

No, thank you. I'mjust looking arount.

Just go ahead and take your time please. You'll be interested in our arrticles and find they're worth buying.I'd like to show you around and explain some of our items to you ,if you like.

That's very kind of you. Do you have sweaters?

Yes ,we do.Thery are on the third floor. We have different kinds and their prices are different. Mary will take you to the sweater counter.

Thank you very much.

You are welcome.

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