十大开源CRM

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<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span style="font-size: 10.5pt; font-family: 'Times New Roman';">Thenamesyouneedtoknowforacustomizable,scalableandaffordableopen-sourcesolution.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span style="font-size: 10.5pt; font-family: 'Times New Roman';">ByDavidHakalaonDecember13,2007</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span><a href="http://www.insidecrm.com/features/unlocking-open-source-crm-112007/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">Open-source</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">softwareisnotforbusinesseswhowantout-of-the-boxcompleteapplications,butitmakessenseforcompaniesthatwanttotailoreveryaspectoftheCRMexperiencefromthegroundup.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span><a href="http://www.insidecrm.com/webinar/sales-reps-crm/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">Webinar:SalesRepsDon'tUseYourCRM:ShowthemWhyTheyShould</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span><a href="http://www.insidecrm.com/whitepaper/Hosted-VS-In-House-CRM/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">Hostedvs.In-HouseCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span><a href="http://www.insidecrm.com/features/open-source-crm-101807/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">TheCaseforOpenSource</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
<p class="0" style="margin-bottom: 5pt; margin-top: 5pt;"><span><a href="http://www.insidecrm.com/whitepaper/hosted-crm-system-comparison-guide/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">TopCRMProvidersCompared</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-size: 10.5pt; font-family: 'Times New Roman';">CRMbuyersmighthaveveryfewchoiceswereitnotforopen-sourceapplications.TheCRMfieldisdominatedbyhugeplayerssuchas</span><span><a href="http://www.insidecrm.com/vendors/oracle-corp/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">OracleCorp</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">.and</span><span><a href="http://www.insidecrm.com/vendors/SAP/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">SAP</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">,andtheopen-sourcemodelisperhapstheeasiestwayintotheCRMmarketfornewcompanies.Open-sourceCRMprojectshavebeenproliferating;SourceForgeInc.lists369activeopen-sourceCRMprojects.Thefollowing10open-sourceCRMsolutionshaverisentothetopofthelist.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">1.</span><span><a href="http://www.sugarcrm.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">SugarCRMInc</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">.isthe800-poundgorillaintheopen-sourceCRMcategory.Foundedin2004byJohnRoberts,ClintOramandJacobTaylor,theSugaropen-sourcecodehasbeendownloadedmorethan3milliontimes.Thecompanyhasreceived$26millioninventurefinancingandemploysmorethan100people.Morethan12,000companiesuseSugarCRMincludingHoneywellInternational,StarbucksCorp.,FirstFederalBankandBDOSeidmanLLP.</span><span><a href="http://www.insidecrm.com/vendors/sugra-crm/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">SugarCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">iswritteninPHPandiscompatiblewiththeMySQLdatabase.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">2.</span><span><a href="http://www.splendidcrm.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">SplendidCRMSoftwareInc</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">.'sdevelopmentteamformedinNovember2005.TheapplicationisbuiltontheMicrosoftplatform(Windows,ISS,SQLServer,C#andASP).Designedforsystemintegrators,SplendidCRMallowsadministratorstoadduser-customizablefeaturessuchas.NET2.0’sThemes,WebPartsandAJAX.SplendidCRMispositionedasacompetitortoSugarCRM,asthetwoapplicationssharemanyofthesamefeatures.Forinstance,bothofferanOutlookplug-inandtheabilitytoaddcustomfields.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">3.</span><span><a href="http://www.centriccrm.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">CentricCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">hasbeenaroundforsevenyearsandhasachievedagreatdealofstabilityandrobustness.InJune2007,</span><span><a href="http://www.insidecrm.com/vendors/Centric-CRM/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">CentricCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">(renamedConcursiveasofDecember2007)receivedinvestmentfundingfromIntelCapital,theventurecapitalarmofIntelCorp.CentricCRMisaimedatthesmall-businessmarket,althoughithasscaledupwithinFortune500companies.Itsmorecomplexfeaturescanbeturnedoffiftheyarenotneeded,andtheadministrativeconsoleallowsforagreatdealofcustomization.Thefreeversioncomeswithfiveuserlicenses.CentricCRMiswritteninJavaandiscompatiblewithMySQLdatabases.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">4.</span><span><a href="http://www.hipergate.org/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">Hipergate</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">billsitselfas“themostcompleteopen-sourceJavaCRMandgroupware.”That’salottopackintoasinglepackage,butthisenterprise-classapplicationseemstohaveitall.Itsfunctionalmodulesincludecollaborationandgroupware;contactmanagement;projectmanagementandsupport-issuestracking;ane-shoppingmodulewithmultiplecatalogsandpaymentprocessing;acontent-managementmodule;massemaildistributionandtracking;acorporatelibrary;roles-basedsecurity;queriesandreports;andmore.WritteninJavaandJSP,hipergateisoperatingsystem-independent.DatabaseswithwhichitiscompatibleincludeMicrosoftSQLServer,MySQL,OracleandPostgreSQL.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">5.</span><span><a href="http://www.compiere.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">CompiereInc</span></a></span><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">offersacomplete</span><span><a href="http://www.insidecrm.com/features/erp-faq-102907/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">ERP</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">(EnterpriseResourcePlanning)andCRMapplicationwithsupportformarketingandsales,humanresources,inventorycontrolandmore.Thereisevenafullbusiness-accountingpackage,somethingoftenseeninopen-sourcesoftware.Compierereceiveda$6millioninjectionofventurecapitalinJune2006.CompiereiswritteninJava,JavaScriptandPL/SQL,anditiscompatiblewithJDBCandOracledatabases.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">6.</span><span><a href="http://www.vtiger.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">VtigerCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">isbuiltupontheLAMP/WAMP(Linux/Windows,Apache,MySQLandPHP)architecture,withthemaindevelopmentteambasedinChennai,India.VtigerCRMincludes</span><span><a href="http://www.insidecrm.com/sfa/"><span style="text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">SFA</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">(SalesForceAutomation),customer-supportand-service,marketing-automation,inventory-management,multipledatabasesupport,security-management,product-customization,calendaringandemail-integrationfeatures.Italsooffersadd-ons(OutlookPlug-in,OfficePlug-in,ThunderbirdExtension,CustomerSelf-servicePortalandWebForms)andsupportforotheradd-ons.VtigeriswritteninJavaScript,PHPandVisualBasic.ItiscompatiblewithADOdb,MySQLandPostgreSQLdatabases.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">7.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"></span><span><a href="http://www.centraview.com/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">CentraViewInc</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">.'sofferingisacombinationofcontactmanagement,SFAandCRMfunctions.ItssourcecodeisJ2EE-basedandbuildsontheMySQLdatabase.ThefirstversionofCentraViewwasreleasedinNovember2004,fortheLinuxandWindows2000/XPplatforms.Today,thesoftwareisofferedinbothhostedanddownloadableforms.CentraviewCRMiswritteninJavaandJSPandiscompatiblewithMySQLdatabases.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">8.</span><span><a href="http://sourceforge.net/projects/xrms/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">XRMSCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">isaWeb-basedapplicationsuitethatincorporateshuman-resourcesmanagement,SFAandCRM.Itisanon-premisesolutionforthesmalltomidsizecompany.XRMSCRMincludescomputertelephonyintegrationandtheabilitytoaddplug-insforprogramssuchasOutlook.XRMSCRMisoperating-systemindependent,anditiswritteninaninterpretedlanguage(PHP).CompatibledatabasesincludeADOdb,SQL-based,MicrosoftSQLServer,MySQLandothernetwork-basedDBMS.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0" style="text-align: justify;"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">9.</span><span><a href="http://www.linuxsoft.cz/en/sw_detail.php?id_item=4440"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">CreamCRM</span></a></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">isamultilingualapplicationdesignedformediaorganizations.Theapplicationtrackssalesorders,payments,shipments,services,onlineandprintsubscriptions,andtheeffectivenessofpromotionalcampaigns.Modulesallowcommunicationwithcustomersvianewsletters,emailandaWebinterface.CreamCRMisaninitiativeoftheMediaDevelopmentLoanFund'sCenterforAdvancedMediainPrague,Czechoslovakia.CreamCRMrunsonFreeDSB,LinuxandWindows2000/XP.ItiswritteninJavaandJavaScript.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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<p class="0"><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';">10.</span><span><a href="http://www.tustena.com/crm/"><span style="font-weight: bold; text-decoration: underline; font-size: 10.5pt; font-family: 'Times New Roman';">TustenaCRM</span></a></span><span style="font-weight: bold; font-size: 10.5pt; font-family: 'Times New Roman';"></span><span style="font-size: 10.5pt; font-family: 'Times New Roman';">isaMicrosoft-centricapplicationwrittenforenterprise-classorganizations.Itcomesinthreesolutions:OnDemand,BusinessandOpenSource.OnDemandisthehostedversion,whiletheBusinessversionisinstalledonclients'siteandfeaturestechsupport.UserswhooptfortheOpenSourceversiongetthesourcecodeandcanmodifyitastheywish,relyingonthecommunityforsupport.TustenaCRMiswritteninC#,ASP.NETandJavaScript.ItiscompatiblewithMicrosoftSQLServer.</span><span style="font-size: 10.5pt; font-family: 'Times New Roman';"><p></p></span></p>
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