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——摘自《口碑:引爆网络狂欢效应的锦囊妙计 》
假设你是一家主题公园的营销部主管,目前你的主要任务是推广一个能吸引游客的新景点。你该怎么做?
若是按照旧的营销规则,那么这意味着你要花大钱了。要想引起人们的注意,你很可能要将数百万资金花费在电视广告和高速公路旁的广告牌上,还要使出那些麦迪逊大街的广告公司所惯用的“创造性”的广告技巧。接着,你还会聘请一家大型的公关代理公司,他们的公关代表会想方设法让你的新景点在媒体上曝光。除此之外,你还要策划一场充满自我吹捧意味的新闻发布会,出席发布会的公司重量级人物声称新景点将会拉近家人之间的距离,从而促进世界和平。
然而,辛迪 · 戈登( Cindy Gordon )并没有这么做。作为奥兰多环球影城度假村负责新媒体营销的副总裁,在推广新项目“哈利 · 波特魔法世界”时,她并没有像其他大型娱乐公司那样采用旧的营销方式,花费几百万美元来“骚扰”全国民众:超级碗 [1] 直播期间的电视广告、飞艇广告、直邮广告和杂志广告,等等。相反,戈登只是将新景点即将开放的消息告诉了 7 个人。
而就是这屈指可数的 7 个人,将这个消息传递给了成千上万的人。
上万民众的关注,使得报纸、杂志、电视、电台等主流媒体争先恐后地报道这一消息,博主们也纷纷以此为主题发表博文。戈登估计,全球大约有 3.5 亿人听说了奥兰多环球影城度假村将要建设“哈利 · 波特魔法世界”主题公园的消息。而实际上,她只告诉了 7 个人。
本文通过案例介绍了一种不同于传统营销手段的新型营销策略——口碑营销。文章讲述了奥兰多环球影城度假村如何仅通过告知少数几个人,就成功地让全球约3.5亿人得知其即将开设的“哈利·波特魔法世界”主题公园的消息。

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