之前Microsoft的像ASP.NET和MSDN这样大型站点的论坛和blog社区,都用的是原ASP.NET产品经理Rob Howard的公司Telligent推出的CommunityServer系统,顺便一句,这款基于ASP.NET的开源社区系统今天早些时候刚刚推出CommunityServer2007版本。
Microsoft如今推出了之前开发代号为Athens的自己的社区系统:Microsoft.community,前一阵我看得时候还很简陋呢,但现在上线的beta版本已经很牛了。Bob有提到为什么Microsoft要推出自己的网上社区系统:
if Microsoft customers were connected in rich social networks our support costs would drop dramatically.
- Social networks are also trusted communications channels -- cheap, effective, and fast communications networks
- When customers are connected in an online social network (actually online or offline, but we're focusing here on the online experience) and one customer has a problem, they all know about it when it happens, and they all know about it when it gets fixed.
- A customer only needs to call support, or visit a support forum, if their social network has failed.
- Therefore, support calls drop dramatically through social network connection”
又好看又好吃,这样的事物应该怎么形容?我只想到牛!快去看看吧:)
![image{0}[14].png](http://blogs.msdn.com/blogfiles/dseven/WindowsLiveWriter/CodenameAthensRCAlmostBaked_EEF9/image%7B0%7D%5B14%5D.png)
![image{0}[19].png](http://blogs.msdn.com/blogfiles/dseven/WindowsLiveWriter/CodenameAthensRCAlmostBaked_EEF9/image%7B0%7D%5B19%5D.png)
![image{0}[24].png](http://blogs.msdn.com/blogfiles/dseven/WindowsLiveWriter/CodenameAthensRCAlmostBaked_EEF9/image%7B0%7D%5B24%5D.png)
![image{0}[29].png](http://blogs.msdn.com/blogfiles/dseven/WindowsLiveWriter/CodenameAthensRCAlmostBaked_EEF9/image%7B0%7D%5B29%5D.png)
![image{0}[34].png](http://blogs.msdn.com/blogfiles/dseven/WindowsLiveWriter/CodenameAthensRCAlmostBaked_EEF9/image%7B0%7D%5B34%5D.png)
延伸阅读:
- Introduction to Microsoft.community by Doug Seven
- Microsoft.Community by "YAG" (Architect)
- Some Informative Q&A From Dave Morehouse
- One reason Microsoft cares about the new community services
- Microsoft.Community Today and Tomorrow
另外大家有注意到Microsoft的新版首页吗?快去看看吧,最新的也是最老的微软,祝福!:)

Microsoft推出了新的社区系统Microsoft.community,旨在通过社交网络降低客户支持成本并提高沟通效率。该系统能够帮助用户快速解决问题,并减少对官方支持的需求。
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