Siebel Error:CmdData:MakeCallToSROwner has incorrect syntax.

最新推荐文章于 2023-12-25 08:15:00 发布

最新推荐文章于 2023-12-25 08:15:00 发布 · 146 阅读

本文介绍了解决CTI工具栏在非英语环境中无法加载的问题。错误主要源于配置文件中宏参数的语法不正确。文章提供了具体步骤来修正错误的参数设置。

Problem:

When you setup CTI on non-enu env, you might found the CTI toolbar cannot be loaded. And you will found following log from SComm_CCHENG.log

Error:

(15:57:51) ERROR:Failed on processing configuration data, source="Cà££ æròm {@ÙsèrÑàmè} àßòù¶ $R {$R Ñùmßèr}………" AGENT_12582922[07/13/2011 01:51:50:461]:ERROR:CmdData:MakeCallToSROwner has incorrect syntax. AGENT_12582922[07/13/2011 01:51:50:471]:ERROR:Failed on invoking InitConfig in Comm. Server Svc., err=7537051, msg=Çómmúníçátíón: Çónfígúrátíón érrór ín 'CTI_CCA'…(SBL-CSR-00411), input=

Reason:

As mentioned in Error message, CmdData:MakeCallToSROwner has incorrect syntax.

Solution:

Please go to Admin-Communications > Command Data sub view, then locate to Command Data 'MakeCallToSROwner'.

You will see Param.CallNotifyText = Cà££ æròm {@ÙsèrÑàmè} àßòù¶ $R {$R Ñùmßèr}………"

But {@ÙsèrÑàmè} and {$R Ñùmßèr} are not correct, since both of them are macro, not a text string.

So, after change these incorrect sting as english, this problem should not be shown,