BRSDC - (Sr.) Solution Validation Specialist

提供全球BRS售前活动的技术指导和解决方案设计协助。包括现有架构的设计或咨询审查,推动架构融合,鼓励架构卓越和一致性,并与团队合作开发新架构。

GENERAL SUMMARY

Provide technical guidance and solution design assistance insupport of global BRS presales activities. This includes designand/or consultative review of existing architectures while drivingarchitectural convergence, encouraging architectural excellence andconsistency, and collaborating on new architectures within theteam, product spaces and business unit. Provides technical and/orbusiness consultative services during the pre-sales and/orpost-sales cycle. Provides technical or business analyticaldirection and recommendations for specific product groups orbusiness objectives in order to improve the total customerexperience.

           

PRINCIPAL DUTIES ANDRESPONSIBILITIES 

·       

·        Align with account teams sales approach and sense of urgency whileassisting sales teams and cross functional stakeholders in theplanning and design of BRS solutions.

·        Leverages the latest EMC BRS product and competitive productknowledge in BRS solution design and quality assuranceactivities

·        Develops strong value add relationships spanning presales,engineering, delivery, leadership teams and cross functionalstakeholders both within and across business units

·        Leverages relationships to facilitate knowledge transfer to salesteams, customers, engineering and delivery

·        Researches, comprehends, maintains and utilizes EMC and industryawareness in matching customers business requirements to EMC BRSsolutions that meet and exceed customer expectations

·        Champions improvements in product spaces based on metrics obtainedproviding presales consultation

·        Drive presales efficiency by providing solution design guidance andrepeatable solutions in the form of both custom and referencearchitectures

·        Maintains a global repository of repeatable solutions

·        Ensures effective coordination and communication between internaltechnical teams engaged to increase consultation value

·        Ensures proposed solutions when implemented will address therequirements of the business applications they support

·        Contributes to training curriculum and conference content and aidsin the delivery of that content

·        Presents business value and metrics to internal teams

·        Provides key input to develop methodologies for evaluating currentand future products within their practice

·        Actively works to educate others on BRS design use cases, potentialproblems and resolutions. Responsible for sharing information andbest practices with others. May be required to support and instructless experienced co-workers, through classroom training sessions oron-the-job mentoring

·        Proactively alerts Product Managers, Project Managers and salesteam of potential problems based upon strong working knowledge ofsoftware/hardware compatibility and solution scalability within thecontext of the customer's environment

·        Function as the lead technical expert in the pre-salesqualification and is responsible for the evaluation of thetechnical architectural design, strategies and plans that will be adelivered in the engagement.

·        Performs other duties as assigned

 

Required Skills

·        Must have excellent interpersonal and communication skills,including facilitation skills and relationship development skillswith both technical and non-technical personnel

·        Ability to clearly and concisely communicate (written and oral)technical information to both technical and non-technicalaudiences

·        Must have experience sizing Backup and Recovery solutions

·        Must possess a working knowledge of the principles of customerservice backed by experience

·        Understanding of EMC's portfolio and its value to the customer

·        Strong industry knowledge inclusive of similar technologies offeredby other storage and Backup/Recovery solution vendors

·        Ability to collaborate, communicate, cooperate and work effectivelyin a diverse team environment

·        Ability to see the big picture, conceptualize and document creativesolutions

·        Initiative to constantly seek and acquire knowledge of emergingtechnologies

·        Experience evaluating customer requirements and workingcollaboratively in the development of solutions that lead torevenue

·        Relevant experience in the design, administration, installation,and support of Backup and Recovery solutions that span multiplelocations

 

Qualifications:

·        Bachelors Degree in computer science, related field of study orequivalent industry experience

·        4+ years experience in an industry related and job relevantconsulting role

·        Advanced level experience with NetWorker, Avamar, Data Domain,HomeBase and DPA

·        Experience implementing, maintaining and protecting multiplebusiness critical messaging and database applicationenvironments

·        BRS product  certification strongly desired

·        Technology consultant level experience strongly considered


多角色体系 支持管理员、商家、消费者三种角色,权限分级管控: 管理员:负责平台整体配置、用户审核、数据监控等全局操作。 商家:管理店铺信息、发布商品、处理订单、回复评价等。 消费者:浏览商品、加入购物车、下单支付、评价商品等。 实现用户注册(手机号 / 邮箱验证)、登录(支持密码 / 验证码 / 第三方登录)、个人信息管理(头像、收货地址、密码修改)。 权限精细化控制 商家仅能管理自家店铺及商品,消费者仅能查看和购买商品,管理员拥有全平台数据访问权限。 二、商品管理功能 商品信息维护 商家可发布商品:填写名称、分类(如服饰、电子产品)、子类别(如手机、笔记本)、规格(尺寸、颜色、型号)、价格、库存、详情描述(图文)、物流信息(运费、发货地)等。 支持商品上下架、库存调整、信息编辑,系统自动记录商品状态变更日志。 商品分类与搜索 按多级分类展示商品(如 “数码产品→手机→智能手机”),支持自定义分类体系。 提供智能搜索功能:按关键词(名称、品牌)搜索,支持模糊匹配和搜索联想;结合用户浏览历史对搜索结果排序(优先展示高相关度商品)。 商品推荐 基于用户浏览、收藏、购买记录,推荐相似商品(如 “浏览过该商品的用户还买了…”)。 首页展示热门商品(销量 TOP10)、新品上架、限时折扣等推荐列表。 三、订单与交易管理 购物车与下单 消费者可将商品加入购物车,支持修改数量、选择规格、移除商品,系统自动计算总价(含运费、折扣)。 下单流程:确认收货地址→选择支付方式(在线支付、货到付款)→提交订单→系统生成唯一订单号。 订单处理流程 订单状态跟踪:待支付→已支付→商家发货→物流运输→消费者收货→订单完成,各状态变更实时通知用户。 商家端功能:查看新订单提醒、确认发货(填写物流单号)、处理退款申请(需审核理由)。 消费者端功能:查看订单详情、追踪物流、申请退款 / 退货、确认收货。
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