BRSDC - (Sr.) Solution Validation Specialist

GENERAL SUMMARY

Provide technical guidance and solution design assistance insupport of global BRS presales activities. This includes designand/or consultative review of existing architectures while drivingarchitectural convergence, encouraging architectural excellence andconsistency, and collaborating on new architectures within theteam, product spaces and business unit. Provides technical and/orbusiness consultative services during the pre-sales and/orpost-sales cycle. Provides technical or business analyticaldirection and recommendations for specific product groups orbusiness objectives in order to improve the total customerexperience.

           

PRINCIPAL DUTIES ANDRESPONSIBILITIES 

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·        Align with account teams sales approach and sense of urgency whileassisting sales teams and cross functional stakeholders in theplanning and design of BRS solutions.

·        Leverages the latest EMC BRS product and competitive productknowledge in BRS solution design and quality assuranceactivities

·        Develops strong value add relationships spanning presales,engineering, delivery, leadership teams and cross functionalstakeholders both within and across business units

·        Leverages relationships to facilitate knowledge transfer to salesteams, customers, engineering and delivery

·        Researches, comprehends, maintains and utilizes EMC and industryawareness in matching customers business requirements to EMC BRSsolutions that meet and exceed customer expectations

·        Champions improvements in product spaces based on metrics obtainedproviding presales consultation

·        Drive presales efficiency by providing solution design guidance andrepeatable solutions in the form of both custom and referencearchitectures

·        Maintains a global repository of repeatable solutions

·        Ensures effective coordination and communication between internaltechnical teams engaged to increase consultation value

·        Ensures proposed solutions when implemented will address therequirements of the business applications they support

·        Contributes to training curriculum and conference content and aidsin the delivery of that content

·        Presents business value and metrics to internal teams

·        Provides key input to develop methodologies for evaluating currentand future products within their practice

·        Actively works to educate others on BRS design use cases, potentialproblems and resolutions. Responsible for sharing information andbest practices with others. May be required to support and instructless experienced co-workers, through classroom training sessions oron-the-job mentoring

·        Proactively alerts Product Managers, Project Managers and salesteam of potential problems based upon strong working knowledge ofsoftware/hardware compatibility and solution scalability within thecontext of the customer's environment

·        Function as the lead technical expert in the pre-salesqualification and is responsible for the evaluation of thetechnical architectural design, strategies and plans that will be adelivered in the engagement.

·        Performs other duties as assigned

 

Required Skills

·        Must have excellent interpersonal and communication skills,including facilitation skills and relationship development skillswith both technical and non-technical personnel

·        Ability to clearly and concisely communicate (written and oral)technical information to both technical and non-technicalaudiences

·        Must have experience sizing Backup and Recovery solutions

·        Must possess a working knowledge of the principles of customerservice backed by experience

·        Understanding of EMC's portfolio and its value to the customer

·        Strong industry knowledge inclusive of similar technologies offeredby other storage and Backup/Recovery solution vendors

·        Ability to collaborate, communicate, cooperate and work effectivelyin a diverse team environment

·        Ability to see the big picture, conceptualize and document creativesolutions

·        Initiative to constantly seek and acquire knowledge of emergingtechnologies

·        Experience evaluating customer requirements and workingcollaboratively in the development of solutions that lead torevenue

·        Relevant experience in the design, administration, installation,and support of Backup and Recovery solutions that span multiplelocations

 

Qualifications:

·        Bachelors Degree in computer science, related field of study orequivalent industry experience

·        4+ years experience in an industry related and job relevantconsulting role

·        Advanced level experience with NetWorker, Avamar, Data Domain,HomeBase and DPA

·        Experience implementing, maintaining and protecting multiplebusiness critical messaging and database applicationenvironments

·        BRS product  certification strongly desired

·        Technology consultant level experience strongly considered