尊敬的客户，我们非常抱歉得知您收到的商品在运输过程中受损。根据您的要求，我们已安排新的商品发货，并预计将在指定日期前送达。对于由此给您带来的不便，我们深感歉意。
Apologies
Apology for Delivery of Damaged Goods
Your Order with [your company name]
--------------------------------------------------------------------------------
Dear [customer name]:
We were very sorry to learn that your order [order number] was damaged during shipping. Per your request, we are sending a new shipment. It should arrive by [approximate date].
If you have any questions, please contact me at [phone number] or reply to this email.
Please accept our sincerest apologies for any inconvenience this has caused.
Sincerely,
[name]
[title]
[company name]
[telephone number]
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