人件经验总结

    encourage people to make some errors. You do this by asking your folks on occasion what dead-end roads they've been down, and by making sure they understand that "none" is not the best answer. When people blow it, they should be congratulated—that's part of what they're being paid for.

--chapter 2 page 8

    Any step you take that may jeopardize the quality of the product is likely to set the emotions of your
staff directly against you.

--chapter 4 page 20

    Quality, far beyond that required by the end user, is a means to higher productivity.

--chapter 4 page 22

    Quality Is free, but only to those who are willing to pay heavily for it.

--chapter 4 page 23