本文讲述了如何通过表达对员工价值的认可来挽留想要辞职的重要员工。作者通过拒绝接受一位关键员工的辞职并强调其对公司的重要性，展示了如何有效地进行沟通。此外，还引用了迪斯雷利的话，强调了与人交谈时关注他们自身价值的重要性。
I could not, of course, accept your resignation without some explanation. I took her aside and said,"Paulette, you must understand that I can't accept your resignation. You mean a great deal to me and to this company, and you are important to the success of this restaurant as I am."I repeated this in front of the entire staff, and I invited her to my home and reiterated my confidence in her with my family present.
"Talk to people about themselves," said Disraeli, one of the shrewdest men who ever ruled the British Empire."Talk to people about themselves and they will listen for hours."
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