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The 1990s Tech Landscape: From Law Firm Innovations to the Rise of the Web
1. Law Firm Research and Cooperative Design
In the mid - 1990s, while millions were engrossed in popular sitcoms, Lucy Suchman’s research team turned their attention to a lawyer and his filing cabinet. This lawyer was known for being the most organized in his firm, and his filing cabinet full of legal forms was a valuable resource for other attorneys. The firm’s motto was to avoid drafting from scratch, and the cabinet was their defense against the blank page.
Suchman initially hoped to partner with a labor union but ended up at the law firm. Her team adopted a novel approach to innovation. They conducted an in - depth study of the law firm’s workflow, from client meetings to pa
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