Why is it often hard for management to get serious about quality assurance?

本文通过一则古老的寓言故事来阐述解决问题与预防问题之间的区别,指出解决问题的过程通常受到关注,而预防问题的过程则相对不那么显眼。故事讲述了三兄弟各自在疾病的不同阶段采取的治疗方法,以此揭示了问题解决与问题预防的重要性。

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Solving problems is a high-visibility process; preventing problems is low-visibility.
This is illustrated by an old parable:
In ancient China there was a family of healers, one of whom was known throughout the land and employed as a physician to a great lord. The physician was asked which of his family was the most skillful healer. He replied, "I tend to the sick and dying with drastic and dramatic treatments, and on occasion someone is cured and my name gets out among the lords."
"My elder brother cures sickness when it just begins to take root, and his skills are known among the local peasants and neighbors."
"My eldest brother is able to sense the spirit of sickness and eradicate it before it takes form. His name is unknown outside our home."

来自 “ ITPUB博客 ” ,链接:http://blog.itpub.net/11379785/viewspace-706081/,如需转载,请注明出处,否则将追究法律责任。

转载于:http://blog.itpub.net/11379785/viewspace-706081/

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