本文强调企业应始终以客户为中心，通过深入了解客户需求，优化产品设计与服务，确保最终成果能够切实解决用户痛点，提升用户体验。从团队成员到产品设计，每一个环节都需深入洞察真实世界中客户的实际需求与使用场景，以实现真正的客户导向创新。
There is only one boss: the customer. And he can fire everyone from the chairman on down by just spending money somewhere else.
The moose is not loose.
We had a whale of a time.
When you assume, you make an ASS out of U and Me.
Customer? What customer? Oh, shoot, we were so darn busy that we forgot about the freaking customer!
Every team member has an image of the customer in their head, and typically, that customer looks and acts just like they do.
The team actually enjoy their work more knowingly how real people in the real world use their product.
In any case, knowing who will be the ultimate judge of success or failure is critical to defining success.
Shadow real customers throughout a day or a week.
Swim in the customers' fishbowl so that you know exactly what their pain is and how your product or service is the painkiller that will surprise and delight them .
Truely customer focused designers can make any product easy to learn and use. Besides, stupid people have money too!
"What seems impossible , but if it were possible , would transform. your business for the better ?"
Don't settle for "no time to include the voice of the customer " in your projects!
来自 “ ITPUB博客 ” ，链接：http://blog.itpub.net/27028038/viewspace-739683/，如需转载，请注明出处，否则将追究法律责任。
转载于:http://blog.itpub.net/27028038/viewspace-739683/
扫一扫
3769
被折叠的 条评论
为什么被折叠?
到【灌水乐园】发言
