本文探讨了评估关键绩效指标(KPI)的有效性所涉及的问题，包括数据的可信度与可用性、度量标准的定义是否明确及是否符合组织目标等方面。
• Is the data that it takes to evaluate this KPI trustworthy and readily available?
• Is the metric well defined, and will it make sense to those who evaluate it?
• Does the identified metric align with the goals of the organization?
Figure 2-1 provides a high-level example of what makes a good
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