Measuring and managing IT staff through the Balanced Scorecard

最新推荐文章于 2025-12-04 15:07:38 发布

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平衡计分卡(BSC)由Kaplan和Norton提出，它补充了传统的财务衡量标准，并从客户视角、内部业务流程视角及创新与学习视角进行绩效评估。近年来，BSC被应用于信息技术领域以确保IT投资得到公正评价。本文探讨了BSC如何用于测量和管理电子商务项目，并提出了一种通用的电子商务平衡计分卡。

The balanced scorecard (BSC), initially developed by Kaplan and Norton, is a performance measurement system that supplements traditional financial measures with the criteria that measure performance from three additional perspectives: customer perspective, internal business perspective and innovation and learning perspective. In recent years, the balanced scorecard has been applied to information technology in order to ensure that IT is fairly evaluated. The proposed methodology can also be applied to E-business projects. In this paper, it is illustrated how the BSC can be used to measure and manage E-business projects. A generic E-business balanced scorecard is proposed and its development and implementation is discussed.

In most of IT companies, we can measure and manage most of the performance indicators in projects.

1. Financial

We can measure it through project cost, how much does the project spend? how much does the project save cost? and also calculate the ratio.