<?php
/**
* 鸿宇多用户商城 在线客服聊天系统
-前台
* ============================================================================
* 版权所有 2015
-2018 鸿宇多用户商城科技有限公司，并保留所有权利。
* 网站地址: http://bbs.hongyuvip.com；
*
----------------------------------------------------------------------------
* 仅供学习交流使用，如需商用请购买正版版权。鸿宇不承担任何法律责任。
* 踏踏实实做事，堂堂正正做人。
* ============================================================================
* $Author: 鸿宇多用户商城 $
* $Id: category.php 17217 2015
-02
-10 06:29:08Z 鸿宇多用户商城 $
*/
define
('IN_ECS', true
);
require
('includes/init.php'
);
require
('includes/lib_chat.php'
);
/* 载入语言文件 */
require_once
(ROOT_PATH . 'languages/' . $_CFG['lang'] . '/user.php'
);
$action = isset
($_REQUEST['act']
) ? trim
($_REQUEST['act']
) : 'chat';
/* 检查用户是否已登录 */
if
(empty
($_SESSION['user_id']
) && $action != 'act_login' && $action != 'check_login'
)
{
// $captcha = intval
($_CFG['captcha']
);
// if
(($captcha & CAPTCHA_LOGIN
) &&
(!
($captcha & CAPTCHA_LOGIN_FAIL
) ||
(($captcha & CAPTCHA_LOGIN_FAIL
) && $_SESSION['login_fail'] > 2
)) && gd_version
() > 0
)
// {
// $GLOBALS['smarty']
->assign
('enabled_captcha', 1
);
// $GLOBALS['smarty']
->assign
('rand', mt_rand
());
// }
// 如果未登录跳转到登录页面
/**
$smarty
->assign
('lang', $_LANG
);
$smarty
->assign
('back_act', ''
);
$smarty
->assign
('action', 'login'
);
$smarty
->display
('chat_passport.dwt'
);
**/
show_message
('您还未登录系统，请先登录！', array
('登录', '返回上一页'
), array
('user.php?act=login', 'index.php'
), 'info'
);
return;
}
//路由
$function_name = 'action_' . $action;
if
(function_exists
($function_name
))
{
call_user_func
($function_name
);
}
else
{
exit
('函数' . $function_name . '不存在'
);
}
/**
* 检查用户是否登录
*/
function action_check_login
()
{
$is_login = empty
($_SESSION['user_id']
) ? 'false' : 'true';
exit
($is_login
);
}
/**
* 处理会员登录
*/
function action_act_login
()
{
$user_id = $_SESSION['user_id'];
$smarty = get_smarty
();
$ecs = get_ecs
();
$db = get_database
();
/* 处理会员的登录 */
$username = isset
($_POST['username']
) ? trim
($_POST['username']
) : '';
$password = isset
($_POST['password']
) ? trim
($_POST['password']
) : '';
$back_act = isset
($_POST['back_act']
) ? trim
($_POST['back_act']
) : '';
$captcha = intval
($_CFG['captcha']
);
if
(($captcha & CAPTCHA_LOGIN
) &&
(!
($captcha & CAPTCHA_LOGIN_FAIL
) ||
(($captcha & CAPTCHA_LOGIN_FAIL
) && $_SESSION['login_fail'] > 2
)) && gd_version
() > 0
)
{
if
(empty
($_POST['captcha']
))
{
$smarty
->assign
('lang', $_LANG
);
$smarty
->assign
('action', 'login'
);
$smarty
->assign
('error', $_LANG['invalid_captcha']
);
$smarty
->display
('chat_passport.dwt'
);
return;
}
/* 检查验证码 */
include_once
('includes/cls_captcha.php'
);
$validator = new captcha
();
$validator
->session_word = 'captcha_login';
if
(! $validator
->check_word
($_POST['captcha']
))
{
$smarty
->assign
('lang', $_LANG
);
$smarty
->assign
('action', 'login'
);
$smarty
->assign
('error', $_LANG['invalid_captcha']
);
$smarty
->display
('chat_passport.dwt'
);
return;
}
}
if
(is_email
($username
))
{
$sql = "select user_name from " . $ecs
->table
('users'
) . " where email='" . $username . "'";
$username_e = $db
->getOne
($sql
);
if
($username_e
)
$username = $username_e;
}
if
(is_telephone
($username
))
{
$sql = "select user_name from " . $ecs
->table
('users'
) . " where mobile_phone='" . $username . "'";
$username_res = $db
->query
($sql
);
$kkk = 0;
while
($username_row = $db
->fetchRow
($username_res
))
{
$username_e = $username_row['user_name'];
$kkk = $kkk + 1;
}
if
($kkk > 1
)
{
$smarty
->assign
('lang', $_LANG
);
$smarty
->assign
('action', 'login'
);
$smarty
->assign
('error', '本网站有多个会员ID绑定了和您相同的手机号，请使用其他登录方式，如：邮箱或用户名。'
);
$smarty
->display
('chat_passport.dwt'
);
return;
}
if
($username_e
)
{
$username = $username_e;
}
}
if
($GLOBALS['user']
->login
($username, $password, isset
($_POST['remember']
)))
{
update_user_info
();
recalculate_price
();
// 登录成功
$ucdata = isset
($user
->ucdata
) ? $user
->ucdata : '';
// show_message
($_LANG['login_success'] . $ucdata ,
// array
($_LANG['back_up_page'], $_LANG['profile_lnk']
),
// array
($back_act,'user.php'
), 'info'
);
// 刷新user_id
$user_id = $_SESSION['user_id'];
header
('Location: chat.php?act=chat'
);
}
else
{
$_SESSION['login_fail'] ++;
$smarty
->assign
('lang', $_LANG
);
$smarty
->assign
('action', 'login'
);
$smarty
->assign
('error', $_LANG['login_failure']
);
$smarty
->display
('chat_passport.dwt'
);
return;
}
}
/*
------------------------------------------------------ */
//
-- 在线客服聊天
--> 请求聊天
// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
// chat_order_id, chat_supp_id
/*
------------------------------------------------------ */
function action_chat
()
{
$user_id = $_SESSION['user_id'];
$smarty = get_smarty
();
$ecs = get_ecs
();
$db = get_database
(); /**
* 判断当前用户是为聊天系统的注册用户
*/
$exist = check_of_username_exist
($user_id
);
// 获取用户头像
if
(! empty
($user_id
))
{
$sql = "select password, headimg from " . $ecs
->table
('users'
) . " where user_id = '$user_id'";
$row = $db
->getRow
($sql
);
$headimg = $row['headimg'];
$password = $row['password'];
$smarty
->assign
('headimg', $headimg
);
}
if
(! $exist
)
{
// 查询ECShop内用户信息
$sql = 'select a.user_id, a.password, a.email, a.user_name from ' . $ecs
->table
('users'
) . ' AS a where a.user_id = "' . $user_id . '"';
$user = $GLOBALS['db']
->getRow
($sql
);
if
(empty
($user
))
{
// 根据user_id未查找到任何用户信息
}
// 用户不存在,创建用户信息
$username = $user_id;
$password = $user['password'];
$name = $user['user_name'];
$email = $user['email'];
$type = 10;
$shop_id =
- 1;
// $result = create_of_user
($username, $password, $name, $email, $type, $shop_id
);
(修改前）
)
$of_password = md5
($password
);
$result = create_of_user
($username, $of_password, $name, $email, $type, $shop_id
);
if
($result
)
{
// 创建成功
}
else
{
// 创建失败
}
}
// 获取
前端传来的商品编号、订单编号、店铺编号等
// 商品编号则显示商品信息
// 订单编号则显示订单信息
// 店铺编号则显示店铺信息
$goods_id = null;
$supp_id =
- 1;
$order_id = null;
$customers = null;
// 获取客服信息
$tab_items = array
();
// 客服类型
$cus_types = CUSTOMER_SERVICE;
// 记录需要发给客服的URL
if
(! empty
($_REQUEST['chat_goods_id']
))
{
/* 咨询商品信息 */
$goods_id = $_REQUEST['chat_goods_id'];
$goods = goods_info
($goods_id
);
$smarty
->assign
('chat_goods', $goods
);
$smarty
->assign
('chat_goods_id', $goods_id
);
$tab_items[] = array
(
"id" => "chat_goods","name" => "咨询商品"
);
// 客服+售前
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if
(! empty
($_REQUEST['chat_order_id']
))
{
/* 咨询订单信息 */
require
('includes/lib_order.php'
);
$order_id = $_REQUEST['chat_order_id'];
// 获取商品和店铺信息
$goods_id = null;
$order = order_info
($order_id
);
$supp_id = $order['supplier_id'];
$order['order_status_text'] = $GLOBALS['_LANG']['os'][$order['order_status']] . ',' . $GLOBALS['_LANG']['ps'][$order['pay_status']] . ',' . $GLOBALS['_LANG']['ss'][$order['shipping_status']];
$order['goods_list'] = order_goods
($order_id
);
$smarty
->assign
('chat_order', $order
);
$smarty
->assign
('chat_order_id', $order_id
);
$smarty
->assign
('chat_order_sn', $order['order_sn']
);
$tab_items[] = array
(
"id" => "chat_order","name" => "咨询订单"
);
// 客服+售后
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_AFTER;
}
if
(! empty
($_REQUEST['chat_supp_id']
) && $_REQUEST['chat_supp_id'] != 0
)
{
/* 店铺信息 */
$supp_id = $_REQUEST['chat_supp_id'];
$supp_info = get_dianpu_baseinfo
($supp_id
);
$smarty
->assign
('supp_info', $supp_info
);
$smarty
->assign
('chat_supp_id', $supp_id
);
$tab_items[] = array
(
"id" => "chat_supp", "name" => "店铺信息"
);
// 客服+售前
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if
(true
)
{
/* 最近订单列表 */
require
('includes/lib_transaction_1.php'
);
// 获取用户最近的5条订单列表
$order_list = get_user_orders_1
($user_id, 5, 0
);
// 所有客服忙碌状态，提示web端
$smarty
->assign
('order_list', $order_list
);
$smarty
->assign
('order_count', count
($order_list
));
$tab_items[] = array
(
"id" => "chat_order_list","name" => "最近订单"
);
// 客服
$cus_types = CUSTOMER_SERVICE;
}
// 获取客服信息
$customers = get_customers
($cus_types, $supp_id
);
// 转换为JSON数据
$smarty
->assign
('tab_items', json_encode
($tab_items
));
$to = null;
// 客服获取策略：0
-顺序、1
-随机、2
-竞争
if
(! empty
($customers
))
{
// 暂时采用随机策略
$poliy = 1;
if
($poliy == 0
)
{
foreach
($customers as $customer
)
{
$status = $customer['status'];
if
($status == '在线' || $status == '空闲'
)
{
$to = $customer;
break;
// if
(isset
($customer['cus_status']
) && count
($customers
) > 1
)
// {
// if
(time
() - $customer['chat_time'] > 5*60
)
// {
// set_customer_status
($customer['cus_id'], 0
);
// $customer['cus_status'] = 0;
// }
// if
($customer['cus_status'] == 0
)
// {
// $to = $customer;
// break;
// }
// }
// else
// {
// $to = $customer;
// break;
// }
}
}
}
else if
($poliy == 1
)
{
/* 随进策略 */
$onlines = array
();
foreach
($customers as $customer
)
{
$status = $customer['status'];
if
($status == '在线' || $status == '空闲'
)
{
$onlines[] = $customer;
}
}
if
(count
($onlines
) > 0
)
{
$min = 1;
$max = count
($onlines
);
$i = mt_rand
($min, $max
);
$to = $onlines[$i
- 1];
}
}
else
{
}
if
(empty
($to
))
{
if
($supp_id ==
-1
){
// 所有客服忙碌状态，提示web端
$smarty
->assign
('system_notice', '当前客服忙碌，请稍后联系！'
);
}else{
// 所有客服忙碌状态，提示web端
$smarty
->assign
('system_notice', '当前店铺客服忙碌，请稍后联系！'
);
}
}
else
{
$xmpp_domain = get_xmpp_domain
();
$_SESSION['OF_FROM'] = $user_id . '@' . $xmpp_domain;
$_SESSION['OF_TO'] = $to['of_username'] . '@' . $xmpp_domain;
$smarty
->assign
('from', $_SESSION['OF_FROM']
);
$smarty
->assign
('password', $password
);
// $smarty
->assign
('password', "123456"
);
// $smarty
->assign
('to', '==to=='
);
//
传递正确的客服JID给
前端
$smarty
->assign
('to', $_SESSION['OF_TO']
);
$smarty
->assign
('username', $_SESSION['user_name']
);
$smarty
->assign
('customername', $to['cus_name']
);
// 存储在Session中方便其他地方使用
// 所有客服忙碌状态，提示web端
$smarty
->assign
('system_notice', '客服<span class="kf_name">' . $to['cus_name'] . '</span>已加入会话！'
);
}
}
else
{
// 所有客服忙碌状态，提示web端
$smarty
->assign
('system_notice', '当前客服忙碌，请稍后联系！'
);
}
// 打开聊天页面
$smarty
->display
('chat.dwt'
);
}
/*
------------------------------------------------------ */
//
-- 在线客服聊天
--> 认证失败，重新设置聊天系统的用户密码
// 聊天窗口右侧默认展示最近订单，如果想要展示商品、订单、店铺则需要在当前页面中设置隐藏域，name必须为 chat_goods_id,
// chat_order_id, chat_supp_id
/*
------------------------------------------------------ */
function action_authfail
()
{
$user_id = $_SESSION['user_id'];
$sql = "select user_name, password, email from " . $GLOBALS['ecs']
->table
('users'
) . " where user_id = '$user_id'";
$row = $db
->getRow
($sql
);
$success = create_of_user
($user_id, $row['password'], $row['user_name'], $row['email'], 10,
- 1
);
if
($success
)
{
$result = array
(
'error' => 1,'message' => '可能由于网络原因，发生错误！请点击 <a href="chat.php?act=chat"><strong>重试</strong></a> ，重新连接...','content' => ''
);
}
else
{
$result = array
(
'error' => 1,'message' => '由于网络原因，发生错误！请点击 <a href="chat.php?act=chat"><strong>重试</strong></a> ，重新连接...','content' => ''
);
}
$result = json_encode
($result
);
exit
($result
);
}
/**
* 用户离线
*/
function action_off_line
()
{
// 用户超过5分钟未发言则视为自动离线，更新客服状态
}
function is_telephone
($phone
)
{
$chars = "/^13[0
-9]{1}[0
-9]{8}$|15[0
-9]{1}[0
-9]{8}$|18[0
-9]{1}[0
-9]{8}$/";
if
(preg_match
($chars, $phone
))
{
return true;
}
}
/**
* 获取db对象
*
* @return unknown
*/
function get_database
()
{
return $GLOBALS['db'];
}
/**
* 获取smarty对象
*
* @return unknown
*/
function get_smarty
()
{
return $GLOBALS[smarty];
}
/**
* 获取ecs对象
*
* @return unknown
*/
function get_ecs
()
{
return $GLOBALS['ecs'];
}
/*
* 获取商品所对应店铺的店铺基本信息
* @param int $suppid 店铺id
* @param int $suppinfo 入驻商的信息
*/
function get_dianpu_baseinfo
($suppid = 0
)
{
if
(intval
($suppid
) <= 0
)
{
return;
}
$sql_supplier = "SELECT s.supplier_id,s.supplier_name,s.add_time,sr.rank_name FROM " . $GLOBALS['ecs']
->table
("supplier"
) . " as s left join " . $GLOBALS['ecs']
->table
("supplier_rank"
) . " as sr ON s.rank_id=sr.rank_id WHERE s.supplier_id=" . $suppid . " AND s.status=1";
$supp_info = $GLOBALS['db']
->getRow
($sql_supplier
);
$sql = "SELECT * FROM " . $GLOBALS['ecs']
->table
('supplier_shop_config'
) . " WHERE supplier_id = " . $suppid;
$shopinfo = $GLOBALS['db']
->getAll
($sql
);
$config = array
();
foreach
($shopinfo as $value
)
{
$config[$value['code']] = $value['value'];
}
$shop_info = array
();
$shop_info['ghs_css_path'] = 'themes/' . $config['template'] . '/images/ghs/css/ghs_style.css'; // 入驻商所选模板样式路径
$shoplogo = empty
($config['shop_logo']
) ? 'themes/' . $config['template'] . '/images/dianpu.jpg' : $config['shop_logo'];
$shop_info['shoplogo'] = $shoplogo; // 商家logo
$shop_info['shopname'] = htmlspecialchars
($config['shop_name']
); // 店铺名称
$shop_info['suppid'] = $suppid; // 商家名称
$shop_info['suppliername'] = htmlspecialchars
($supp_info['supplier_name']
); // 商家名称
$shop_info['userrank'] = htmlspecialchars
($supp_info['rank_name']
); // 商家等级
$shop_info['region'] = get_province_city
($config['shop_province'], $config['shop_city']
);
$shop_info['address'] = $config['shop_address'];
$shop_info['serviceqq'] = $config['qq'];
$shop_info['serviceww'] = $config['ww'];
$shop_info['serviceemail'] = $config['service_email'];
$shop_info['servicephone'] = $config['service_phone'];
$shop_info['createtime'] = gmdate
('Y
-m
-d', $config['add_time']
); // 商家创建时间
$suppid =
(intval
($suppid
) > 0
) ? intval
($suppid
) : intval
($_GET['suppId']
);
return $shop_info;
function get_xmpp_domain
()
{
return 'yfw.szrengjing.com'; // 替换为你的Openfire服务器域名
}
}
?>
由于未提供博客具体内容，无法生成包含关键信息的摘要。
扫一扫
643
被折叠的 条评论
为什么被折叠?
到【灌水乐园】发言
