本文概述了CMMI for Services模型中的不同成熟度级别及其对应的过程领域，包括管理级（Maturity Level 2）、定义级（Maturity Level 3）、定量管理级（Maturity Level 4）和优化级（Maturity Level 5），为服务行业的过程改进提供指导。
Maturity levels in CMMI for services
The process areas below and their maturity levels are listed for the CMMI for Services model:
Maturity Level 2 - Managed
- CM - Configuration Management
- MA - Measurement and Analysis
- PPQA - Process and Product Quality Assurance
- REQM - Requirements Management
- SAM - Supplier Agreement Management
- SD - Service Delivery
- WMC - Work Monitoring and Control
- WP - Work Planning
Maturity Level 3 - Defined
- CAM - Capacity and Availability Management
- DAR - Decision Analysis and Resolution
- IRP - Incident Resolution and Prevention
- IWM - Integrated Work Management
- OPD - Organizational Process Definition
- OPF - Organizational Process Focus
- OT - Organizational Training
- RSKM - Risk Management
- SCON - Service Continuity
- SSD - Service System Development
- SST - Service System Transition
- STSM - Strategic Service Management
Maturity Level 4 - Quantitatively Managed
- OPP - Organizational Process Performance
- QWM - Quantitative Work Management
Maturity Level 5 - Optimizing
- CAR - Causal Analysis and Resolution
- OPM - Organizational Performance Management
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