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最新推荐文章于 2025-09-11 22:03:15 发布

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本文介绍了Amazon Web Services (AWS)提供的四种不同级别的技术支持计划：基本（免费）、开发者、商务及企业支持。各计划覆盖了从社区论坛支持到企业级15分钟响应时间的技术支持服务，旨在满足不同用户的需求。

Basic(Free)

Contact Customer Service for account and billing questions, receive help for resources that don't pass system health checks, and access the AWS Community Forums.

Developer($49/month)

Get started on AWS - ask technical questions and get a response to your web case within 12 hours during local business hours.

Business(Starting at $100/month)

24/7/365 real-time assistance by phone and chat, a 1 hour response to web cases, and help with 3rd party software. Access Trusted Advisor to increase performance, fault tolerance, security, and potentially save money.

Enterprise Support

15 minute response to web cases, an assigned technical account manager (TAM) who is an expert in your use case, and white-glove case handling that notifies your TAM and the service engineering team of a critical issue.