Set up Dynamics 365 (online) to use Skype or Skype for Business_dynamic 365 skype for business-优快云博客

本文介绍如何将Skype for Business与Dynamics 365在线版集成，实现组织内部及客户的实时通讯。通过设置，用户可以在Dynamics 365中直接发起电话会议，并跟踪通话记录作为活动。此外，还提供了详细的步骤来启用即时消息(IM)状态显示等功能。

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Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x+

When you use Skype for Business and Dynamics 365 (online), your organization can benefit from these capabilities: +

Real-time communications with customers, colleagues, and team members without leaving Dynamics 365. Click or tap a person’s phone number to call them.
Track meetings as Activities in Dynamics 365.
Get Presence information for members of the same email domain you are signed in with in Skype for Business.

Verify that IM presence is enabled in Dynamics 365. Go to Settings > Administration > System Settings > General tab.
In System Settings, set the telephony provider to Skype for Business.
Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials.
On the Office 365 Admin Center page, click or tap Admin > Skype for Business > organization.
Choose the general tab. Review and set the presence privacy mode.
Note

Presence information is shown for members of the same email domain you are signed in to with Skype for Business. For example, if you are signed in with someone@contoso.com, you will see presence for other @contoso.com users.

Instruct users to add the following as trusted sites in their browser:
- https://*.dynamics.com
- https://*.lync.com
- https://*.sharepoint.com
- https://login.microsoftonline.com
Choose the external communications tab. Review and set the external access and public IM connectivity settings.